Clinic Operations Lead — Hybrid (HQ & Clinics)

Qualitas Health; Singapore; Hybrid; SGD 42,000 - 68,000; Full time

Benefits offered by this job

On-the-job training

Exposure to clinic and HQ operations

Supportive work environment

Career development opportunities

Job summary

Qualitas Health is seeking a proactive Clinic Operations Executive to manage daily clinic activities and support headquarters operations. The role blends hands-on clinic duties with administrative and improvement initiatives in a dynamic healthcare setting.

You will coordinate staff, ensure service excellence, handle patient experience, and uphold SOPs while traveling between HQ and assigned clinics as needed.

Qualifications

• Diploma or Degree in Healthcare Management, Business Administration, Operations Management or related discipline preferred.
• Strong interpersonal and communication skills, with the ability to coordinate across teams.
• Ability to multitask, stay organized and work independently with minimal supervision.

Responsibilities

• Oversee daily clinic operations and coordinate resources across clinics and HQ.
• Supervise frontline staff and maintain high service standards.
• Handle patient experience, feedback and service improvements.
• Ensure SOPs, workflows and regulatory requirements are followed.
• Submit operational reports, claims and documentation accurately.
• Monitor inventory and maintenance to minimize disruptions.
• Coordinate between clinic teams, HQ and external stakeholders.
• Support clinic setups, projects and process improvements across the network.
• Prepare operational performance reports and identify improvement opportunities.
• Provide clinical support where trained and allowed.
• Escalate operational concerns promptly.

Skills

Interpersonal skills

Communication

Organization

Problem-solving

MS Office

Education

Healthcare Management or related

Tools

MS Office Suite

Job description

Qualitas Health is seeking a proactive Clinic Operations Executive to manage daily clinic activities and support headquarters operations. The role blends hands-on clinic duties with administrative and improvement initiatives in a dynamic healthcare setting.

You will coordinate staff, ensure service excellence, handle patient experience, and uphold SOPs while traveling between HQ and assigned clinics as needed.