Hybrid Clinic Operations Lead

QUALITAS HEALTHCARE PTE. LTD.; Singapore; Hybrid; SGD 42,000 - 60,000; Full time

Benefits offered by this job

On-the-job training and mentorship

Exposure to both clinic and HQ oper at

Supportive and collaborative working环境

Career development and progression

Job summary

Qualitas Healthcare Pte. Ltd. is hiring a proactive Clinic Operations Executive to support daily clinic operations and contribute to HQ initiatives. The role combines clinic visits with HQ reporting, staff coordination and process improvement to enhance service delivery.

You will supervise frontline teams, ensure SOP compliance, manage schedules, and coordinate with external stakeholders while maintaining high patient experience and operational standards across the clinic network.

Qualifications

• Diploma or degree in Healthcare Management, Business Administration, Operations Management or related field.
• Experience in healthcare, clinic operations, frontline supervision or service operations is advantageous.
• Strong interpersonal, communication, organizational and problem-solving skills.
• Willing and able to travel between HQ and assigned clinics as operationally required.

Responsibilities

• Oversee daily clinic activities and coordinate staff to ensure smooth service delivery.
• Supervise frontline team to maintain operational efficiency and service standards.
• Handle patient feedback and complaints and implement service improvements.
• Ensure adherence to SOPs, workflows, policies and regulatory requirements.
• Submit operational reports, claims and other administrative documentation.
• Monitor inventory and equipment maintenance to minimize disruptions.
• Act as liaison between clinic teams and HQ and follow up on operational concerns.
• Support clinic setups, projects, workflow enhancements and implement new initiatives.

Skills

Interpersonal skills

Communication

Organizational skills

Problem solving

Multitasking

Travel

Education

Healthcare/Operations Management degree

Tools

Excel

Word

PowerPoint

Job description

Qualitas Healthcare Pte. Ltd. is hiring a proactive Clinic Operations Executive to support daily clinic operations and contribute to HQ initiatives. The role combines clinic visits with HQ reporting, staff coordination and process improvement to enhance service delivery.

You will supervise frontline teams, ensure SOP compliance, manage schedules, and coordinate with external stakeholders while maintaining high patient experience and operational standards across the clinic network.