Hybrid Clinic Operations Leader

QUALITAS HEALTHCARE PTE LTD; Singapore; Hybrid; SGD 42,000 - 65,000; Full time

Job summary

Qualitas Healthcare PTE LTD in Singapore is seeking a proactive Clinic Operations Executive to support daily clinic operations and HQ administrative functions. The role blends on-site clinic oversight with strategic HQ coordination to ensure service excellence and compliance with SOPs.

You will lead frontline teams, manage appointments, monitor inventory and reporting, and drive improvement initiatives across the clinic network. Travel between HQ and clinics is required.

Qualifications

• Diploma or Degree in Healthcare Management, Business Administration, Operations Management or related discipline.
• Experience in healthcare, clinic operations, frontline supervision or service operations is advantageous.
• Strong interpersonal, communication, organizational and problem-solving skills.
• Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Able to multitask, prioritize responsibilities and work independently with minimal supervision.
• Willing and able to travel between HQ and assigned clinics as operationally required.

Responsibilities

• Oversee daily clinic activities and coordinate manpower and resources.
• Supervise frontline staff to maintain efficiency and high service standards.
• Handle patient feedback and complaints, and drive improvements.
• Ensure adherence to SOPs, workflows, policies and regulatory requirements.
• Submit operational reports, claims and other administrative documentation timely.
• Monitor clinic inventory, equipment maintenance and repair needs.
• Coordinate between clinic teams, HQ and external stakeholders.
• Support clinic setups, initiatives and workflow enhancements.
• Prepare operational reports and analyze performance for improvements.
• Provide clinical support where trained and authorised.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving

Team leadership

Education

Diploma/Degree in Healthcare Management

Business Administration

Operations Management

Tools

Microsoft Office

Job description

Qualitas Healthcare PTE LTD in Singapore is seeking a proactive Clinic Operations Executive to support daily clinic operations and HQ administrative functions. The role blends on-site clinic oversight with strategic HQ coordination to ensure service excellence and compliance with SOPs.

You will lead frontline teams, manage appointments, monitor inventory and reporting, and drive improvement initiatives across the clinic network. Travel between HQ and clinics is required.