Hybrid Clinic Operations Leader

Frontier Healthcare Holdings Pte Ltd; Singapore; Hybrid; SGD 42,000 - 66,000; Full time

Benefits offered by this job

On-the-job training

Exposure to clinic and HQ operations

Supportive environment

Career development opportunities

Job summary

Qualitas Healthcare is seeking a proactive Clinic Operations Executive to support daily operations across our clinics and HQ in Singapore. The role blends frontline clinic management with administrative duties, requiring ownership, initiative and the ability to work independently in a dynamic healthcare environment.

You will supervise frontline teams, manage schedules, handle patient feedback, ensure SOP adherence, and drive process improvements through data and collaboration.

Qualifications

• Diploma or degree in Healthcare Management, Business Administration, Operations Management or a related discipline preferred.
• Experience in healthcare, clinic operations, frontline supervision or service operations is advantageous.
• Strong interpersonal, communication, organizational and problem-solving skills.

Responsibilities

• Oversee daily clinic activities and coordinate staffing to ensure smooth service delivery.
• Supervise clinic staff to maintain efficiency and service standards.
• Address patient feedback and complaints professionally and implement service improvements.
• Ensure adherence to SOPs, workflows and regulatory requirements.
• Submit operational reports and admin documentation accurately and on time.
• Monitor clinic inventories and equipment maintenance to minimize disruptions.
• Coordinate between clinic teams, HQ and external stakeholders.
• Support clinic setups and process improvements across the clinic network.
• Prepare and analyze clinic performance reports to identify improvements.
• Provide clinical support to teams where trained and authorized.
• Escalate issues promptly and handle other duties as assigned.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem solving

MS Excel

Multitasking

Travel between HQ and clinics

Education

Diploma/degree in Healthcare Management

Diploma/degree in Business Administration

Diploma/degree in Operations Management

Tools

Microsoft Office

Excel

Word/PowerPoint

Job description

Qualitas Healthcare is seeking a proactive Clinic Operations Executive to support daily operations across our clinics and HQ in Singapore. The role blends frontline clinic management with administrative duties, requiring ownership, initiative and the ability to work independently in a dynamic healthcare environment.

You will supervise frontline teams, manage schedules, handle patient feedback, ensure SOP adherence, and drive process improvements through data and collaboration.