Clinic Manager (Specialist Clinic)

HR Affiliates; Singapore; On-site; SGD 45,000 - 73,000; Full time

Job summary

HR Affiliates is seeking a Clinic Operations Manager in Singapore to oversee daily administrative workflows, patient registration, appointment scheduling, and billing. You will supervise frontline clinic staff and administrative teams, handling scheduling, training, and performance reviews.

The role requires ensuring MOH, HSA, and PDPA compliance across operations. The ideal candidate has a diploma or degree in healthcare management and at least 3 years of relevant experience, with familiarity

Qualifications

• Minimum 3 years of clinic operations experience.
• Experience leading frontline staff.
• Familiar with clinic management systems, preferably Plato.
• Knowledge of insurance and healthcare claim processes.
• Understanding MOH, HSA, and PDPA regulations.

Responsibilities

• Oversee daily administrative workflows and patient registration.
• Manage appointment scheduling, billing, and resource allocation.
• Supervise frontline clinic staff and administrative teams; conduct scheduling, training, and reviews.
• Oversee staff recruitment, rostering, performance management, and training.
• Ensure compliance with MOH, HSA, and PDPA regulations.
• Oversee procurement, inventory of medical supplies and medications.
• Handle patient enquiries, feedback, and complaints professionally.

Skills

Staff supervision

Scheduling

Training

Team leadership

Customer service

Education

Diploma/Degree in Healthcare Management

Tools

Plato clinic system

Job description

• Oversee daily administrative workflows, patient registration, appointment scheduling, billing, and resource allocation.
• Supervise frontline clinic assistant, and administrative teams; handle scheduling, training, and performance reviews.
• Handle staff recruitment, rostering, performance management and training.
• Provide guidance and support to ensure the team delivers quality patient service.
• Oversee daily billing, payment reconciliation and financial administration.
• Oversee procurement, inventory and stock control of medical supplies and medications.Handle patient enquiries, feedback and complaints professionally.
• Ensure clinic operations comply with relevant Ministry of Health (MOH) regulations, Health Sciences Authority (HSA) requirements and Personal Data Protection Act (PDPA).

Requirement

• Diploma or Degree in Business Administration, Healthcare Management, Nursing or a related discipline.
• Minimum 3 years of relevant experience in a specialist clinic operations. Prior experience in managing clinic operations and leading frontline staff.
• Familiarity with clinic management systems, preferably Plato, as well as insurance and healthcare claim processes

EA Personnel Name : Faith Tan
EA Personnel Registration Number: R1106815
EA Licence No :10C3060
HR Affiliates; ROC No:53164100K