Clinic Manager (Up to $6k + AWS + Variable Bonus)

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 61,000 - 67,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd is seeking a Clinic Manager to lead operations at Mount Elizabeth Hospital and Mount Alvernia Hospital in Singapore. You will oversee patient flow, scheduling, and multi-shift operations, while managing clinic staff and ensuring service excellence.

You will also handle daily billing, insurance claims, MediSave interactions, and inventory control, ensuring regulatory compliance and quality standards across the clinic.

Qualifications

• Diploma or Degree in Business Administration, Healthcare Management, Nursing or a related discipline.
• Minimum 3 years of relevant experience in clinic operations/healthcare administration or supervisory role.
• Familiarity with clinic management systems and insurance/healthcare claim processes.

Responsibilities

• Oversee daily clinic operations, including patient registration, appointment scheduling, queue management and patient flow.
• Ensure smooth and efficient clinic operations across different shifts.
• Identify areas for improvement and implement operational procedures to enhance efficiency and patient experience.
• Lead and supervise clinic assistants and administrative staff.
• Handle staff recruitment, rostering, performance management and training.
• Provide guidance to ensure the team delivers quality patient service.
• Oversee daily billing, payment reconciliation and financial administration.
• Manage corporate panel and insurance claims, as well as government healthcare subsidy schemes such as MediSave.
• Oversee procurement, inventory and stock control of medical supplies and medications.
• Monitor medication expiry dates and ensure proper stock management.
• Coordinate maintenance and servicing of medical equipment.
• Ensure clinic operations comply with MOH regulations, HSA requirements and PDPA.
• Maintain proper documentation and ensure adherence to healthcare policies and procedures.
• Handle patient enquiries, feedback and complaints professionally.
• Resolve service-related issues and implement improvements to enhance patient satisfaction.

Education

Diploma or Degree in Business Administration, Healthcare Management, Nursing or related discipline

Tools

Plato

Job description

Clinic Manager
Working Hours:

• Monday to Friday: 8:30am - 5:30pm

• Saturday: 8:30am - 1:00pm (Alternate Saturdays upon confirmation)

Salary: $5,500 - $6,000 + AWS + Variable Bonus

Working Location: Mount Elizabeth Hospital, Orchard / Mount Alvernia Hospital

Job Responsibilities

1. Clinic Operations & Workflow Management

• Oversee daily clinic operations, including patient registration, appointment scheduling, queue management and patient flow.

• Ensure smooth and efficient clinic operations across different shifts.

• Identify areas for improvement and implement operational procedures to enhance efficiency and patient experience.

2. Team Leadership & Management

• Lead and supervise clinic assistants and administrative staff.

• Handle staff recruitment, rostering, performance management and training.

• Provide guidance and support to ensure the team delivers quality patient service.

3. Financial & Claims Administration

• Oversee daily billing, payment reconciliation and financial administration.

• Manage corporate panel and insurance claims, as well as government healthcare subsidy schemes such as MediSave.

4. Inventory & Equipment Management

• Oversee procurement, inventory and stock control of medical supplies and medications.

• Monitor medication expiry dates and ensure proper stock management.

• Coordinate maintenance and servicing of medical equipment.

5. Regulatory Compliance & Quality Assurance

• Ensure clinic operations comply with relevant Ministry of Health (MOH) regulations, Health Sciences Authority (HSA) requirements and Personal Data Protection Act (PDPA).

• Maintain proper documentation and ensure adherence to healthcare policies and procedures.

6. Patient Relations & Service Excellence

• Handle patient enquiries, feedback and complaints professionally.

• Resolve service-related issues and implement improvements to enhance patient satisfaction.

Requirements

• Diploma or Degree in Business Administration, Healthcare Management, Nursing or a related discipline.

• Minimum 3 years of relevant experience in clinic operations, healthcare administration or a supervisory role within the healthcare industry.

• Prior experience in managing clinic operations and leading frontline staff.

• Familiarity with clinic management systems, preferably Plato, as well as insurance and healthcare claim processes