6723 - Clinic Manager

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 61,000 - 67,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Clinic Manager to oversee operations at Mount Elizabeth Hospital and Mount Alvernia Hospital, managing patient flow, scheduling, and registration. This role also covers staff supervision, billing, insurance claims, inventory and regulatory compliance to ensure seamless patient service.

You will lead frontline staff, drive process improvements, and ensure high-quality care while maintaining MOH/HSA/PDPA standards. Full-time, on-site in Singapore.

Qualifications

• Diploma or degree in Business Administration, Healthcare Management, Nursing or related discipline.
• Minimum 3 years of clinic operations or healthcare administration experience.
• Experience leading frontline staff and supervising teams.
• Familiarity with clinic management systems (Plato) and insurance/claims processes.

Responsibilities

• Oversee daily clinic operations, including patient registration and appointment scheduling.
• Lead and supervise clinic assistants and administrative staff.
• Manage billing, payments, and insurance-claims processing.
• Monitor inventory and equipment, ensure MOH/HSA/PDPA compliance.
• Enhance patient experience through process improvements and service quality.
• Coordinate regulatory compliance and quality assurance.

Skills

Leadership

Operations management

Healthcare administration

Education

Diploma or Degree in Business Administration, Healthcare Management, Nursing or related discipline

Tools

Plato

Job description

Clinic Manager

Working Hours: Monday to Friday: 8:30am - 5:30pm

Saturday: 8:30am - 1:00pm (Alternate Saturdays upon confirmation)

Salary: $5,500 - $6,000 + AWS + Variable Bonus

Working Location: Mount Elizabeth Hospital, Orchard / Mount Alvernia Hospital

Job Responsibilities

Clinic Operations & Workflow Management

Oversee daily clinic operations, including patient registration, appointment scheduling, queue management and patient flow.

Ensure smooth and efficient clinic operations across different shifts.

Identify areas for improvement and implement operational procedures to enhance efficiency and patient experience.

Team Leadership & Management

Lead and supervise clinic assistants and administrative staff.

Handle staff recruitment, rostering, performance management and training.

Provide guidance and support to ensure the team delivers quality patient service.

Financial & Claims Administration

Oversee daily billing, payment reconciliation and financial administration.

Manage corporate panel and insurance claims, as well as government healthcare subsidy schemes such as MediSave.

Inventory & Equipment Management

Oversee procurement, inventory and stock control of medical supplies and medications.

Monitor medication expiry dates and ensure proper stock management.

Coordinate maintenance and servicing of medical equipment.

Regulatory Compliance & Quality Assurance

Ensure clinic operations comply with relevant Ministry of Health (MOH) regulations, Health Sciences Authority (HSA) requirements and Personal Data Protection Act (PDPA).

Maintain proper documentation and ensure adherence to healthcare policies and procedures.

Patient Relations & Service Excellence

Handle patient enquiries, feedback and complaints professionally.

Resolve service‑related issues and implement improvements to enhance patient satisfaction.

Requirements

• Diploma or Degree in Business Administration, Healthcare Management, Nursing or a related discipline.
• Minimum 3 years of relevant experience in clinic operations, healthcare administration or a supervisory role within the healthcare industry.
• Prior experience in managing clinic operations and leading frontline staff.
• Familiarity with clinic management systems, preferably Plato, as well as insurance and healthcare claim processes