Clinic Manager (Up to $6k + AWS + Variable Bonus) - 0220

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 61,000 - 67,000; Full time

Benefits offered by this job

AWS

Variable Bonus

Job summary

The Supreme HR Advisory Pte. Ltd. is recruiting a Clinic Manager for Mount Elizabeth Hospital and Mount Alvernia Hospital in Singapore. You will oversee daily clinic operations, lead frontline staff and ensure smooth patient flow across shifts while upholding MOH, HSA, and PDPA standards.

You will manage billing, insurance claims including MediSave, inventory, and equipment maintenance, while driving service excellence and patient satisfaction through process improvements.

Qualifications

• Diploma or degree in business admin, healthcare management, nursing or related discipline.
• Minimum 3 years in clinic operations or healthcare administration, supervisory experience.
• Experience in managing clinic operations and frontline staff.
• Familiarity with clinic management systems and insurance/claims processes (e.g., Plato).

Responsibilities

• Oversee daily clinic operations, patient registration, scheduling, and patient flow.
• Lead and supervise clinic assistants and administrative staff.
• Oversee billing, payments, claims, and MediSave subsidies.
• Manage procurement, inventory, and equipment maintenance.
• Ensure MOH, HSA, and PDPA compliance and proper documentation.
• Handle patient enquiries and service improvements to boost satisfaction.

Education

Diploma in Business Administration

Degree in Healthcare Management

Nursing qualification

Tools

Plato clinic management system

Job description

Clinic Manager

Working Hours: Monday to Friday: 8:30am - 5:30pm

Saturday: 8:30am - 1:00pm (Alternate Saturdays upon confirmation)

Salary: $5,500 - $6,000 + AWS + Variable Bonus

Working Location: Mount Elizabeth Hospital, Orchard / Mount Alvernia Hospital

Job Responsibilities

• 1. Clinic Operations & Workflow Management Oversee daily clinic operations, including patient registration, appointment scheduling, queue management and patient flow. Ensure smooth and efficient clinic operations across different shifts. Identify areas for improvement and implement operational procedures to enhance efficiency and patient experience.
• 2. Team Leadership & Management Lead and supervise clinic assistants and administrative staff. Handle staff recruitment, rostering, performance management and training. Provide guidance and support to ensure the team delivers quality patient service.
• 3. Financial & Claims Administration Oversee daily billing, payment reconciliation and financial administration. Manage corporate panel and insurance claims, as well as government healthcare subsidy schemes such as MediSave.
• 4. Inventory & Equipment Management Oversee procurement, inventory and stock control of medical supplies and medications. Monitor medication expiry dates and ensure proper stock management. Coordinate maintenance and servicing of medical equipment.
• 5. Regulatory Compliance & Quality Assurance Ensure clinic operations comply with relevant Ministry of Health (MOH) regulations, Health Sciences Authority (HSA) requirements and Personal Data Protection Act (PDPA). Maintain proper documentation and ensure adherence to healthcare policies and procedures.
• 6. Patient Relations & Service Excellence Handle patient enquiries, feedback and complaints professionally. Resolve service-related issues and implement improvements to enhance patient satisfaction.

Requirements

• Diploma or Degree in Business Administration, Healthcare Management, Nursing or a related discipline.
• Minimum 3 years of relevant experience in clinic operations, healthcare administration or a supervisory role within the healthcare industry.
• Prior experience in managing clinic operations and leading frontline staff.
• Familiarity with clinic management systems, preferably Plato, as well as insurance and healthcare claim processes