Clinic Manager

SALOHEALTH MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

SALOHealth Management in Singapore is seeking an experienced Clinic Manager to oversee daily operations for a private specialist clinic. You will coordinate patient flow, staff rostering, billing, inventory, and compliance with MOH and PDPA requirements, working closely with doctors and administrative teams to maintain high service standards.

The ideal candidate has a Diploma or Degree in Business, Healthcare Management, or Nursing, 3+ years in clinic operations, and strong leadership and

Qualifications

• Diploma or Degree in Business, Healthcare Management, or Nursing.
• At least 3 years in clinic operations or healthcare administration, or supervisory role.
• Experience in a private specialist clinic is advantageous.
• Familiarity with Plato and insurance/healthcare claims processes.
• Strong leadership and interpersonal skills; proficient English communication.

Responsibilities

• Oversee clinic operations including patient registration, appointment scheduling, queue management, and patient flow.
• Lead recruitment, rostering, onboarding, training, and performance reviews for clinic staff.
• Oversee billing, payments, and daily reconciliation; manage insurance and MediSave claims where applicable.
• Manage inventory, stock levels for medications and supplies; coordinate maintenance of equipment.
• Ensure compliance with MOH, HSA, and PDPA; support audits and quality initiatives.
• Handle patient enquiries and feedback, coordinating with doctors and staff to improve service.

Skills

Team Leadership

Clinic Operations

Communication

Problem-solving

Education

Diploma or Degree in Business, Healthcare Management, or Nursing

Tools

Plato

Job description

• Central
• Office Hour

About the Role

We are seeking an experienced Clinic Manager to oversee daily clinic operations for our client which is a private specialist clinic.

Key Responsibilities

1. Clinic Operations

   • Oversee patient registration, appointment scheduling, queue management, and patient flow.
   • Coordinate staffing and workflows across shifts to ensure smooth daily operations.

2. Team Leadership

   • Manage recruitment, staff rostering, onboarding, training, and performance reviews for clinic assistants and administrative staff.
   • Promote teamwork, accountability, and high standards of patient service.

3. Billing and Claims Administration

   • Oversee billing accuracy, payment collection, and daily financial reconciliation.
   • Manage corporate panel, insurance ( TPA), and MediSave claims, where applicable.
   • Monitor outstanding payments and follow up on rejected or delayed claims.

4. Inventory and Equipment Management

   • Manage procurement and stock levels for medications, medical supplies, and consumables.
   • Monitor medication expiry dates and coordinate equipment servicing and maintenance.

5. Compliance and Quality

   • Maintain clinic procedures and records in line with applicable Ministry of Health (MOH), Health Sciences Authority (HSA), and Personal Data Protection Act (PDPA) requirements.
   • Support audits, quality improvement initiatives, and adherence to clinic policies.

6. Patient Relations

   • Handle patient enquiries, feedback, and complaints professionally and promptly.
   • Work closely with doctors and clinic staff to resolve concerns and improve service delivery.

Requirements

• Diploma or Degree in Business, Healthcare Management, Nursing, or a related discipline.
• At least 3 years of experience in clinic operations, healthcare administration, or a relevant supervisory role.
• Experience in a private specialist clinic is highly advantageous.
• Familiarity with clinic management systems, such as Plato, and insurance and healthcare claims processes.
• Strong leadership, organisational, problem-solving, and conflict-resolution skills.
• Excellent communication and interpersonal skills, with a patient centred approach.
• Proficiency in English. Additional language skills relevant to communicating with the clinic’s patient would be an advantage.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. **

SALOHealth Management

EA Licence No.: 24C2535