Clinic Concierge & Patient Services Associate

OHM (EAST) PTE. LTD.; Singapore; Sur place; SGD 27 000 - 36 000; Plein temps

Résumé du poste

OHM (EAST) PTE. LTD. is seeking a friendly, customer‑focused receptionist to greet patients and manage clinic flow. You will handle appointment scheduling, coordinate with healthcare staff, and assist with inquiries while maintaining accurate patient records.

The role involves preparing examination rooms, processing insurance claims, and providing concierge support when needed. Fluency in English is required; Mandarin is a plus. All experience levels are welcome to apply.

Qualifications

• Minimum GCE O/N Level qualification.
• Fluent in English; ability to speak Mandarin is an advantage for liaising with Mandarin-speaking patients.
• Prior experience in customer service is an advantage.
• Strong communication and interpersonal skills are required.
• Customer service-oriented with a willingness to learn.
• Candidates with no experience are welcome to apply.

Responsabilités

• Greet and welcome patients, manage patient flow, and schedule appointments.
• Prepare examination rooms and ensure they are clean and well-stocked with necessary supplies.
• Attend to inbound calls and assist with patient enquiries.
• Assist healthcare professionals during patient examinations and procedures.
• Submit insurance claims and issue tax invoices.
• Maintain accurate patient records and handle confidential medical documentation.
• Deliver exceptional customer service by addressing patient inquiries and concerns.
• Provide concierge assistance for patients to and from MRT stations or drop-off points, when required.
• Perform general administrative duties to support the efficient day-to-day operations of the clinic.

Connaissances

Customer service

Communication skills

Interpersonal skills

Willingness to learn

Formation

GCE O/N Level

Description du poste

OHM (EAST) PTE. LTD. is seeking a friendly, customer‑focused receptionist to greet patients and manage clinic flow. You will handle appointment scheduling, coordinate with healthcare staff, and assist with inquiries while maintaining accurate patient records.

The role involves preparing examination rooms, processing insurance claims, and providing concierge support when needed. Fluency in English is required; Mandarin is a plus. All experience levels are welcome to apply.