Clinic Assistant

ILLUMIA MEDICAL PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

ILLUMIA MEDICAL PTE. LTD. in Singapore is seeking a patient-focused team member to support our clinic's aesthetic services and day-to-day operations.

You will greet patients, record histories and consent forms, assist during treatments, manage appointments, and educate guests on skincare products and aftercare. This is a hands-on, customer-oriented position in a busy aesthetic clinic. Maintain sterile rooms, stock supplies, handle inquiries, and ensure compliant, high-quality service across all

Responsibilities

• Greet and check-in patients, ensuring they feel welcome and comfortable.
• Obtain and record patient medical history and consent forms.
• Prepare patients for treatments and assist during procedures as needed.
• Provide post-treatment care instructions and follow-up communication.
• Assist medical professionals with aesthetic treatments such as Botox, fillers, laser treatments, chemical peels, and other non-surgical procedures.
• Ensure treatment rooms are clean, sanitized, and well-stocked with necessary supplies.
• Prepare and sterilize instruments and equipment.
• Schedule patient appointments and manage the clinic’s calendar.
• Handle patient inquiries, both in-person and over the phone, providing information about services offered.
• Manage patient records and ensure all documentation is accurate and up to date
• Educate patients about skincare products and post-treatment care items.
• Assist in the promotion and sale of skincare products and aesthetic packages.
• Maintain inventory of products and supplies, ensuring availability and proper stock levels.
• Adhere to all clinic policies and procedures, including health and safety regulations.
• Ensure compliance with medical standards and regulations.
• Report any incidents or concerns to the clinic manager or medical director promptly.

Job description

Patient Care and Interaction:

• Greet and check-in patients, ensuring they feel welcome and comfortable.
• Obtain and record patient medical history and consent forms.
• Prepare patients for treatments and assist during procedures as needed.
• Provide post-treatment care instructions and follow-up communication.

Clinical Support:

• Assist medical professionals with aesthetic treatments such as Botox, fillers, laser treatments, chemical peels, and other non-surgical procedures.
• Ensure treatment rooms are clean, sanitized, and well-stocked with necessary supplies.
• Prepare and sterilize instruments and equipment.

Administrative Duties:

• Schedule patient appointments and manage the clinic’s calendar.
• Handle patient inquiries, both in-person and over the phone, providing information about services offered.
• Manage patient records and ensure all documentation is accurate and up to date

Product Knowledge and Sales:

• Educate patients about skincare products and post-treatment care items.
• Assist in the promotion and sale of skincare products and aesthetic packages.
• Maintain inventory of products and supplies, ensuring availability and proper stock levels.

Compliance and Safety:

• Adhere to all clinic policies and procedures, including health and safety regulations.
• Ensure compliance with medical standards and regulations.
• Report any incidents or concerns to the clinic manager or medical director promptly.