Clinic Assistant

Sincere Healthcare Group; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

Sincere Healthcare Group in Singapore is seeking a Clinic Assistant to support daily clinic operations and front-desk duties. This full-time, on-site role involves welcoming patients, scheduling appointments, and handling registrations and payments.

You will work closely with clinical staff to maintain patient records, coordinate with healthcare professionals, and ensure a clean, organized environment while upholding SHG service standards.

Qualifications

• Strong communication and customer service to interact with patients and colleagues.
• Experience with receptionist duties including scheduling and front-desk admin.
• Knowledge of medical terminology and basic clinic processes.
• Familiarity with MediSave submissions or healthcare claims is a plus.
• Ability to maintain confidentiality and professionalism at all times.
• Good organizational and time-management skills with attention to records.
• Proficiency in basic computer applications and clinic software.
• Previous healthcare or clinical experience is advantageous.
• Relevant healthcare support certificate or diploma preferred.

Responsibilities

• Welcome patients and manage reception duties on site.
• Schedule appointments and handle registrations and payments.
• Maintain patient records and coordinate with clinical staff.
• Answer phone and email inquiries and guide patients through clinic processes.
• Prepare consultation rooms and ensure a clean, safe environment.

Skills

Communication

Reception Duties

Medical Terminology

MediSave Familiarity

Confidentiality

Organizational Skills

Computer Skills

Healthcare Experience

Healthcare Certification

Education

Healthcare certificate or diploma

Tools

Clinic Management Systems

Job description

Company Description

Sincere Healthcare Group (SHG) is a premier medical group providing multidisciplinary healthcare services for people of all genders, with seven centers in Singapore and one in Malaysia. As a leader in fertility care, SHG offers a wide range of services including reproductive medicine, IVF, fertility treatments, elective egg freezing, obstetrics and gynecology, urology, sexology, general and colorectal surgery. The group emphasizes personalized treatment and care, supporting each patient through their unique healthcare journey. SHG leverages advanced technology and the expertise of fertility specialists, gynecologists, surgeons, embryologists, and specialized nurses to enhance patient experience and outcomes. Its high IVF success rates reflect strong clinical standards and commitment to quality care.

At Sincere Healthcare Group

we are building more than a healthcare organisation. We are building a community of people who believe that what they do matters — and that the right people, working together, can create something truly meaningful.

Here, your profession is only the beginning.

Whether you are caring for patients, supporting families, advancing reproductive healthcare, strengthening our operations, or helping shape the organisation behind the scenes, your contribution is part of a bigger story.

Role Description

The Clinic Assistant is a full-time, on‑site role based in Singapore. This role supports daily clinic operations, including welcoming patients, managing reception duties, scheduling appointments, and handling registration and payments. The Clinic Assistant helps with administrative tasks such as maintaining patient records, coordinating with healthcare professionals, and managing phone and email inquiries. The role also involves guiding patients through clinic processes, providing clear information, and ensuring a safe, clean, and organized environment.

The Clinic Assistant works closely with clinical staff to support patient care and uphold SHG’s service standards including the preparation of consultation rooms, monitor and replenish clinic supplies, and coordinate administrative follow‑up with the clinical team.

Qualifications

• Strong Communication and Customer Service skills to interact effectively with patients and colleagues.
• Experience with Receptionist Duties, including appointment scheduling, registration, and front‑desk administration.
• Knowledge of Medical Terminology and basic clinic processes to support healthcare professionals and patient queries.
• Familiarity with MediSave submissions, healthcare claims or clinic management systems would be an advantage.
• Ability to provide compassionate Patient Care, maintaining professionalism and confidentiality at all times.
• Good organizational and time‑management skills, with attention to detail in documentation and record‑keeping.
• Proficiency in basic computer applications and clinic management systems.
• Prior experience in a healthcare or clinical setting is an advantage.
• Relevant certificate or diploma in healthcare support, nursing, or a related field preferred.