Clinic Assistant

SINGAPORE ORTHOPAEDIC SPECIALISTS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

SINGAPORE ORTHOPAEDIC SPECIALISTS PTE. LTD. is seeking a Customer Service Representative to greet and assist patients, coordinate appointments, and provide administrative support. The candidate will be responsible for maintaining patient records and ensuring a high level of patient satisfaction.

The ideal applicant will have strong communication skills, experience in scheduling, and knowledge of billing procedures. This role is vital for ensuring a seamless patient experience within our specialist services.

Qualifications

• Strong communication skills to assist patients effectively.
• Experience in scheduling and appointment coordination.
• Knowledge of billing procedures and insurance verification.

Responsibilities

• Greet and assist patients, maintaining a welcoming environment.
• Coordinate and schedule appointments and surgeries.
• Maintain accurate patient records and handle inquiries.

Job description

1. Customer Service

• Greet and assist patients, providing a warm and welcoming environment
• Answer inquiries from patients
• Schedule appointments, ensuring efficient use of resources
• Communicate effectively with patients, addressing concerns and providing information about procedures
• Achieve at least 90% patient satisfaction

2. Appointment Coordination

• Coordinate and schedule for appointments and surgery
• Ensure proper documentation and communication of appointment details to patients.
• Work closely with medical staff to optimise scheduling and accommodate urgent cases

3. Administrative Support

• Maintain accurate and organised patient records in the system, ensuring confidentiality and compliance with regulations.
• Handle incoming calls, emails, and inquiries, directing them to the appropriate personnel
• Perform data entry tasks related to patient information and billing
• Ensure contact creations, outward and inward referrals and relevant data are input accurately into Plato/ Clinic Management System

4. Billing and Insurance Verification

• Verify insurance coverage and obtain necessary authorisations for procedures
• Assist patients with claims submission
• Assist patients with billing inquiries, explaining charges and payment options
• Collaborate with Finance to ensure accurate and timely processing of claims

5. Coordination with Medical Staff

• Collaborate with interdisciplinary team members to facilitate a smooth workflow.
• Ensure that patient records are accurately communicated

6. Quality Assurance

• Collaborate with clinical leadership to monitor patient outcomes
• Maintain the highest standards of care and compliance with government regulations
• Participate in continuous improvement initiatives to enhance the quality of patient care

7. Resource Management

• Monitor and replenish resources efficiently, including drugs, equipment, and supplies
• Manage the drugs, PPE stockpile and consumables

8. Compliance and Quality Assurance

• Adhere to privacy regulations and maintain confidentiality of patient information.
• Participate in quality assurance initiatives to ensure high standards of service.

9. Any other ad-hoc assignment