Customer Service & Order Fulfillment Coordinator

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 39,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Singapore is seeking a capable Sales Coordination Specialist to support customer service, order fulfilment and technical service inquiries.

You will liaise with internal teams to update customers on orders, shipments and status, ensuring accuracy and compliance with policies. A background in business or engineering and at least three years of relevant experience, including after-hours support, is required.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Engineering, Operations Management or related field.
• Minimum 3 years of relevant working experience in sales coordination, customer service, sales support, order fulfilment or customer support role.
• Experience in machinery, equipment or technical service industry will be an added advantage.
• Able to work after office hours when required for urgent customer support.

Responsibilities

• Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues
• Build and maintain strong relationships with customers, internal departments and senior management
• Maintain accurate and detailed documentation including customer reports and operational records
• Ensure compliance with company and customer policies, quality standards and regulatory requirements

Skills

Sales coordination

Customer service

Order fulfilment

Customer support

Education

Bachelor's Degree or Diploma in Business Administration, Engineering, Operations Management or related field

Job description

The Supreme HR Advisory Pte. Ltd. in Singapore is seeking a capable Sales Coordination Specialist to support customer service, order fulfilment and technical service inquiries.

You will liaise with internal teams to update customers on orders, shipments and status, ensuring accuracy and compliance with policies. A background in business or engineering and at least three years of relevant experience, including after-hours support, is required.