Client Success & Engagement Specialist

AVARON PTE. LTD.; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

AVARON PTE. LTD. in Singapore seeks a customer service-minded professional to support client accounts and ensure effective communication. You will listen to client needs, take precise notes, and follow up on requests with clarity and timeliness.

Collaborating with senior team members, you will maintain a positive, professional attitude, share client feedback, and continuously learn about products and services to meet client expectations.

Qualifications

• Be polite, clear, and responsive in all client communications.
• Listen carefully to client needs and take accurate notes.
• Follow up promptly on requests and action items.
• Maintain a positive and professional attitude at all times.
• Support senior team members in managing client accounts.
• Build trust by being reliable and detail-oriented.
• Learn and apply company customer service standards.
• Handle basic client inquiries confidently and elevate when needed.
• Stay calm and solution-focused when issues arise.
• Communicate clearly with internal teams.
• Share relevant client feedback with colleagues.
• Ask questions and learn from team members.
• Be open to feedback and continuous learning.
• Improve communication and time-management skills.
• Understand products, services, and client expectations.

Responsibilities

• Be polite, clear, and responsive in all client communications.
• Listen carefully to client needs and take accurate notes.
• Follow up promptly on requests and action items.
• Maintain a positive and professional attitude at all times.
• Support senior team members in managing client accounts.
• Build trust by being reliable and detail-oriented.

Job description

AVARON PTE. LTD. in Singapore seeks a customer service-minded professional to support client accounts and ensure effective communication. You will listen to client needs, take precise notes, and follow up on requests with clarity and timeliness.

Collaborating with senior team members, you will maintain a positive, professional attitude, share client feedback, and continuously learn about products and services to meet client expectations.