Client Success & Events Lead

PEOPLE PROFILERS (SERVICES) PTE. LTD.; Singapore; On-site; SGD 50,000 - 56,000; Full time

Job summary

PEOPLE PROFILERS (SERVICES) PTE. LTD. is seeking an Event Planning & Operations Support professional to manage end-to-end client relations, coordinate cross-functional teams, and ensure flawless event delivery.

You will translate client requirements into operational plans, liaise with vendors, oversee setup and teardown, and support post-event reporting while maintaining strong relationships and high satisfaction across all stages.

Qualifications

• Strong client servicing and relationship management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to organise and coordinate multiple events and stakeholders.

Responsibilities

• Serve as the primary contact for clients after event confirmation and throughout the event delivery phase.
• Manage ongoing client communications via email, phone, and in-person meetings.
• Confirm and finalise all event requirements based on signed proposals and agreements.
• Ensure client expectations are clearly understood, documented and communicated to internal teams.
• Conduct pre-event briefings and alignment sessions with clients.
• Provide timely updates to clients on event progress, logistics and operational arrangements.
• Handle client queries, changes and last-minute requests in a professional, solution-oriented manner.
• Maintain strong client relationships, ensuring high satisfaction before, during and after events.
• Conduct post-event follow-ups to gather feedback and support future engagement opportunities.
• Translate confirmed event requirements into detailed operational plans and event orders.
• Coordinate closely with internal departments to ensure smooth execution (operations, F&B, technical, housekeeping, security).
• Prepare and distribute detailed event briefs, setup plans and run sheets.
• Liaise with external vendors, AV partners, decorators, caterers and service providers.
• Oversee venue setup, event execution and teardown processes.
• Support rehearsals, walkthroughs and pre-event site inspections.
• Manage on-site event coordination and provide real-time troubleshooting when required.
• Ensure all event timelines, schedules and deliverables are executed according to plan.
• Monitor event quality and ensure adherence to venue standards and client expectations.
• Support post-event reporting, documentation and internal debriefs.
• Assist in creating and coordinating basic marketing materials and promotional content.
• Coordinate with partners on marketing initiatives and cross-promotion.
• Support the promotion of upcoming events and partnerships.
• Maintain event photo libraries, testimonials and showcases.
• Assist in CRM updates and post-event summaries.

Skills

Client Servicing

Relationship management

Communication

Interpersonal skills

Organisational skills

Problem solving

Team collaboration

Tools

Microsoft Office

CRM systems

Event management tools

Job description

PEOPLE PROFILERS (SERVICES) PTE. LTD. is seeking an Event Planning & Operations Support professional to manage end-to-end client relations, coordinate cross-functional teams, and ensure flawless event delivery.

You will translate client requirements into operational plans, liaise with vendors, oversee setup and teardown, and support post-event reporting while maintaining strong relationships and high satisfaction across all stages.