Account Specialist Malaysia - 20-October-2026

TDCX; Singapore; On-site; SGD 50,000 - 80,000; Full time

Benefits offered by this job

Attractive remuneration

Medical, insurance, and social cover

World-class workspaces

Learning and development plans

Flexible working arrangements

Coaching and mentoring

Global company with industry awards

Job summary

TDCX, a Singapore-headquartered global BPO leader, seeks a dedicated professional to elevate customer experience across campaigns and products. You will collaborate with multiple departments to deliver superior CX, and own initiatives to enhance the company's reputation and client ROI.

Fresh graduates are welcome, with strong English communication and adaptability valued. This role offers exposure to world‑class workspaces, learning and development plans, and a flexible working environment.

Qualifications

• Diploma or higher in any field
• 2 years of related work experience preferred, fresh graduates welcome
• Strong time management and motivation to exceed expectations
• Excellent verbal and written communication in English and local market language
• Comfortable with computers and learning new systems

Responsibilities

• Build strong relationships with customers by delivering best-in-class CX
• Collaborate with departments to improve customer outcomes
• Own talent brand campaigns to meet client objectives and prove ROI
• Partner with product teams to enhance service offerings and tools
• Support customer communications and education for an outstanding experience
• Perform additional duties as required to support quality management

Skills

Time management

Verbal & written communication

English proficiency

Multi-system navigation

Education

Diploma or higher in any field

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Build strong relationships with customers by providing best-in-class customer experience identifying opportunities to improve their performance
• Partner with different departments to assist better for customers
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Own all aspects of the talent brand campaign to ensure client objectives are met, from making recommendations on target audiences to proving ROI through campaign insights
• Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met
• Support customer communication and education including a best-in-class experience and ad hoc education needs
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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