Client Solutions Associate (Singapore - February 2027)

FactSet; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Free lunch

Stocked pantry

Private health care

Social events

Job summary

FactSet, a global fintech and data analytics leader, invites fresh graduates or early-career professionals to join a rigorous Client Solutions Associate program in Singapore. You will train for six months, then directly support major financial institutions, delivering value through tailored data solutions and hands-on client engagement.

During the program you’ll build expertise across our product suite, Excel modelling, and portfolio analyses, with opportunities to lead client work, visit sites,

Qualifications

• Singaporean Citizen/PR required.
• Fresh graduates or finance professionals with <3 years of experience.
• Bachelor’s degree in Finance, Economics, Mathematics, Accounting, MIS, or CS.
• Background or strong interest in Finance or FinTech industry.
• Strong analytical and problem-solving skills and ability to develop creative solutions.
• Exceptional communication, interpersonal and client-facing skills.

Responsibilities

• Develop deep knowledge across our business, products and clients.
• Communicate with impact in person and over the phone; master presentations and public speaking.
• Ask effective questions to uncover needs and create collaborative solutions.
• Define industry terms important to FactSet’s clients to be an industry expert.
• Apply product knowledge to tailor solutions including Excel modelling and portfolio analysis.
• After training, manage accounts and maximize client value with FactSet software.
• Provide face-to-face support and training to clients of all sizes.
• Lead longer-term projects with clients to derive value from the product suite.
• Solve problems creatively; respond to day-to-day client queries with innovative solutions.

Skills

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Client facing

Education

Bachelor’s degree in Finance/Economics/Math/Accounting/MIS/CS

Tools

Excel

Job description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

Your Team’s Impact

Looking for a fun and dynamic tech role, nestled deep in the finance industry?

The Client Solutions Associate role will offer you:

• Training program spanning 6 months to get you ready for this client-facing FinTech role
• Exposure to the largest domestic and global financial institutions across Investment Management and Investment Banking
• Responsibility for owning a multimillion-dollar book of accounts within the first 12 months
• Opportunity to become the lead consultant on tech projects that hold up our superfund and asset management industry
• Competitive starting salary with extra Perks not limited to; free lunch, a stocked fridge & pantry, private health care, Social Events
• Opportunity to lead, contribute or attend meaningful Corporate Social Responsibility Programs

What You’ll Do

Client Solutions Associates begin their careers through a comprehensive development program, followed by working with clients first over the phone. Throughout the program, Client Solutions Associates will develop a wide array of skills and provide value to our clients by:

• Developing a deep knowledge base across our business, products, and clients
• Communicating with impact in person and over the phone while mastering presentation and public speaking skills both internally and externally
• Asking effective questions in various situations to gather information, uncover needs, and create solutions to foster a truly collaborative and consultative partnerships
• Defining key industry terms and concepts important to FactSet’s clients to be an industry expert
• Using advanced product knowledge and understanding of FactSet’s product suite to identify and implement solutions specific to client and user workflows including Excel modelling, company research, and portfolio analysis

Following the successful completion of the training program, you will quickly become an integral part of the team and start taking up responsibilities as a FactSet Consultant by:

• Managing a group of accounts assigned to you, ensuring that the relationship is healthy and that the client is getting maximum value out of the FactSet software
• Customizing solutions to fit with individual client workflows and ensuring that the client can make efficient and accurate decisions using FactSet data and tools
• Effectively demonstrating the various product lines to clients and provide software training to individuals as well as small and large groups
• Visiting clients on a regular basis to provide face-to-face support, training and build strong relationships
• Working on longer term projects with clients to enable them to get value out of the FactSet product suite.
• Being effective problem solvers and providing creative solutions to the many question’s clients have in and around the use of FactSet.
• Answering day-to-day client queries and providing creative and complex solutions through our helpdesk.

What We’re Looking For

The ideal Client Solutions Associate possesses the following qualifications:

• You must be a Singaporean Citizen/PR
• Fresh graduates or finance professionals with less than 3 years of working experience
• A bachelor’s degree (Finance, Economics, Mathematics, Accounting, MIS, Computer Science majors are preferred, but all majors will be considered)
• Background or strong interest in a Finance or FinTech industry
• Strong analytical and problem-solving skills and ability to come up with creative solutions
• Exceptional communication, interpersonal and client facing skills

What’s In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Learn more about our benefits here.

Company Overview:

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.