Client Servicing Executive (Urgent)

TRIOMINE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TRIOMINE PTE. LTD. is seeking a results-oriented coordinator to manage client relationships and project delivery.

You will serve as the main contact for customers, prepare quotations and proposals, coordinate cross-functional teams, and drive account growth while delivering an exceptional customer experience. The ideal candidate has 1–2 years in client servicing or project coordination, strong communication in English and Chinese, and solid MS Office skills.

Qualifications

• Diploma or Degree in Business Administration, Marketing, Communications or related discipline.
• Excellent verbal and written communication skills with ability to build strong customer relationships.
• Able to communicate effectively in English and Chinese (spoken and written).
• Strong planning, coordination and multitasking abilities with attention to detail.
• Self-motivated, proactive, and committed to delivering quality work with responsibility.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Knowledge of digital marketing, social media or marketing campaigns is a plus.
• Able to work independently and collaboratively with cross-functional teams.
• 1-2 years of experience in client servicing, account management or project coordination.

Responsibilities

• Build and maintain long-lasting customer relationships as the primary point of contact.
• Prepare quotations, proposals, reports and other sales documentation while providing administrative support to the Client Servicing team.
• Coordinate projects from initiation to completion, ensuring deliverables are on time, within scope, and meet quality standards.
• Deliver an exceptional customer experience through timely communication, proactive follow-ups, and project execution.
• Liaise between customers and internal departments to ensure smooth project execution and resolution of issues.
• Strengthen existing customer relationships, identify opportunities for account growth, and support new business development initiatives.
• Assist in preparing sales presentations, proposals, and marketing materials to support pitches and promotions.
• Ensure company communications and marketing materials are updated consistently and accurately.
• Provide timely updates on project status, customer feedback, opportunities, and operational matters to inform decisions.
• Perform any other duties as assigned by the Head of Department.

Skills

Communication skills

Multilingual: English & Chinese

MS Office proficiency

Education

Diploma or Degree in Business Administration, Marketing, Communications or related field

Tools

Microsoft Office

Job description

Responsibilities:

• Customer Communication: Build and maintain strong, long-lasting relationships with customers by serving as their primary point of contact and responding promptly to enquiries.
• Quotation & Administrative Support: Prepare quotations, proposals, reports, and other sales documentation while providing administrative support to the Client Servicing team.
• Project Management & Coordination: Coordinate projects from initiation to completion, ensuring deliverables are completed on time, within scope, and meet quality standards.
• Customer Engagement: Deliver an exceptional customer experience through timely communication, proactive follow-ups, and successful execution of projects based on customers' needs and objectives.
• Internal Communication: Liaise effectively between customers and internal departments to ensure smooth project execution and efficient resolution of issues.
• Business Development: Strengthen existing customer relationships, identify opportunities for account growth, and support new business development initiatives.
• Sales & Marketing Support: Assist in preparing sales presentations, proposals, and marketing materials to support business pitches and promotional activities.
• Digital & Communication Management: Ensure company communication platforms, marketing materials, and relevant customer information are updated consistently and accurately.
• Management Reporting: Provide timely updates on project status, customer feedback, business opportunities, and operational matters to support informed decision-making.
• Others: Perform any other duties and responsibilities as assigned by the Head of Department.

Requirements:

• Education: Diploma or Degree in Business Administration, Marketing, Communications, or a related discipline.
• Communication Skills: Excellent verbal and written communication skills with the ability to build strong customer relationships.
• Language Proficiency: Able to communicate effectively in both English and Chinese (spoken and written).
• Organisational Skills: Strong planning, coordination, and multitasking abilities with excellent attention to detail.
• Ownership & Initiative: Self-motivated, proactive, and committed to delivering quality work with a strong sense of responsibility.
• Technical Skills: Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Marketing Knowledge: Familiarity with digital marketing, social media platforms, or marketing campaigns is an added advantage.
• Teamwork: Able to work independently while collaborating effectively with cross-functional teams.
• Learning Mindset: Positive attitude, willing to learn, and adaptable in a fast-paced working environment.
• Experience: Candidates with 1-2 years of experience in client servicing, account management, or project coordination will have an added advantage.