Client Services Lead: Global Trade & Digital Solutions

the hongkong and shanghai banking corporation limited; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

HSBC Singapore is seeking a Client Service Manager to own end-to-end client service for transactions and coordinate across internal/external stakeholders. You will advise on trade practices and product options, support collections with risk controls, and promote digital self-serve capabilities to improve efficiency.

You will build deep client relationships, monitor service quality, and drive initiatives that increase wallet share and revenue while ensuring robust controls and governance.

Qualifications

• GTS product and process expertise within a regulated environment.
• Demonstrated ability to deliver high service standards and manage client expectations.
• Confident communicator with influencing skills across multiple stakeholders.
• Ability to diagnose issues quickly and drive pragmatic resolutions.

Responsibilities

• Own end-to-end client service for transactions and ensure requests progress smoothly.
• Coordinate delivery across internal/external stakeholders to ensure timely fulfilment.
• Provide advisory support on trade practices and product options for clients.
• Assist with client payments while applying risk controls.
• Promote digital/self-serve tools to improve turnaround times.
• Develop understanding of client routines to surface growth opportunities.
• Monitor client experience and implement continuous improvements.
• Manage commodity client servicing needs and lead change initiatives.

Skills

GTS product knowledge

Stakeholder management

Problem solving

Data & presentation (Excel)

Education

CDCS certification

Tools

Excel

PowerPoint

Job description

HSBC Singapore is seeking a Client Service Manager to own end-to-end client service for transactions and coordinate across internal/external stakeholders. You will advise on trade practices and product options, support collections with risk controls, and promote digital self-serve capabilities to improve efficiency.

You will build deep client relationships, monitor service quality, and drive initiatives that increase wallet share and revenue while ensuring robust controls and governance.