Client Service Manager

the hongkong and shanghai banking corporation limited; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

HSBC Singapore is seeking a Client Service Manager to own end-to-end client service for transactions and coordinate across internal/external stakeholders. You will advise on trade practices and product options, support collections with risk controls, and promote digital self-serve capabilities to improve efficiency.

You will build deep client relationships, monitor service quality, and drive initiatives that increase wallet share and revenue while ensuring robust controls and governance.

Qualifications

• GTS product and process expertise within a regulated environment.
• Demonstrated ability to deliver high service standards and manage client expectations.
• Confident communicator with influencing skills across multiple stakeholders.
• Ability to diagnose issues quickly and drive pragmatic resolutions.

Responsibilities

• Own end-to-end client service for transactions and ensure requests progress smoothly.
• Coordinate delivery across internal/external stakeholders to ensure timely fulfilment.
• Provide advisory support on trade practices and product options for clients.
• Assist with client payments while applying risk controls.
• Promote digital/self-serve tools to improve turnaround times.
• Develop understanding of client routines to surface growth opportunities.
• Monitor client experience and implement continuous improvements.
• Manage commodity client servicing needs and lead change initiatives.

Skills

GTS product knowledge

Stakeholder management

Problem solving

Data & presentation (Excel)

Education

CDCS certification

Tools

Excel

PowerPoint

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise, and local knowledge, our Global Network Banking teams connect clients to the products and services that meet their international financial needs.

We are currently seeking a high calibre professional to join our team as aClient Service Manager.

In this role you will:

• Own end-to-end client service for transactions : Take full accountability for clients’ day-to-day transactional requirements, ensuring requests are progressed smoothly from initiation through to completion.
• Coordinate delivery across internal and external stakeholders: Act as the central point of contact, partnering with Transaction Services, Business Development, Coverage, and relevant internal/external parties to deliver timely fulfilment and strong service performance.
• Provide advisory support on trade practices and solutions : Guide clients on trade transaction practices and relevant product options, helping them use solutions appropriately and efficiently.
• Support collection of client payments with embedded risk controls : Engage with clients (and, where applicable, clients’ customers for RF) to facilitate collections while applying agreed controls and governance to manage operational and risk outcomes.
• Drive adoption of digital and self-serve capabilities: Promote and enable use of self-service tools and straight-through processing to improve turnaround times, reduce friction, and shift service from reactive to proactive.
• Develop deep understanding of client routines and identify growth signals : Build strong client relationships, understand transactional patterns and operating models, and surface opportunities for Business Development to increase wallet share and revenue flows.
• Monitor and improve client experience and service quality :Track client feedback, service metrics, and recurring issues; implement continuous improvements and prevent repeat incidents through root-cause actions.
• Manage commodity client requirements and lead change : Manage commodity client servicing needs, including preparing and providing deal pricing/quotations, and lead or contribute to transformation initiatives that improve client outcomes, controls, and efficiency.

To be successful you will need:

• GTS product and process expertise : Strong knowledge and hands-on experience across GTS products, trade/transaction processing, and end-to-end client servicing within a regulated environment.
• Client service excellence and relationship management : Demonstrated ability to deliver consistently high service standards, manage client expectations, and build trusted relationships with clients and internal partners.
• Strong stakeholder management and influencing skills : Confident communicator with the ability to influence across Coverage, Operations/Transaction Services, Business Development, and other stakeholders to deliver outcomes.
• Proven problem-solving and multi-tasking capability : Able to priorities effectively in a high-volume environment, diagnose issues quickly, and drive pragmatic resolution while maintaining control and accuracy.
• Data and presentation capability (Excel & PowerPoint) : Strong Microsoft Excel skills (analysis, tracking, reporting) and PowerPoint skills (clear, concise storytelling and presentation preparation for stakeholders).
• Relevant professional certification preferred : CDCScertification is highly desirable and/or a strong willingness to work towards it.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hongkong & Shanghai Banking Co

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