Client Services Executive (Ticketing)

Marina Bay Sands; Singapore; On-site; SGD 39,000 - 78,000; Full time

Job summary

Marina Bay Sands is seeking a detail‑driven Client Services professional to support events and attractions ticketing. You will liaise with internal departments, promoters and vendors to ensure smooth delivery and accurate configuration of events in the ticketing system.

The role emphasizes data integrity, stakeholder management, and timely sales reporting, with extended hours on event days. A diploma or degree in related field is required, and experience in event/ticketing is advantageous.

Qualifications

• Excellent written and verbal communication skills.
• Ability to respond with flexibility and resilience when faced with multiple requests, projects and changes.

Responsibilities

• Key liaison with internal and external stakeholders to ensure seamless delivery of your assigned events.
• Responsible for configuring events accurately into the ticketing system.
• Facilitate checks on the ticketing system and website to ensure accuracy.
• Manage seat inventory for events and ensure that show promoter’s requirements are being catered for.
• Generate sales report and liaise with Finance department to carry out post event settlements.
• Responsible for data integrity and accuracy by maintaining up to date records of event sales.
• Handle corporate and group enquiries and ticket bookings for all events and attractions.
• Facilitate discussions with various departments including Finance, Hotel, Concierge, Front-of-House, Marketing, MICE, Attractions and Art Science Museum to communicate event requirements
• Comply with company’s standard operating procedures while carrying out above duties.

Skills

Communication

Stakeholder management

Data analysis

Office software

Education

Diploma or Degree in Business Administration/Events Management/Hospitality

Tools

Microsoft Office

Job description

WE TAKE YOU ABOVE BEYONDTake your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.The Client Services Team holds the key role in liaison with internal departments, external promoters, and vendors to ensure the smooth delivery for events and attractions Ticketing in Marina Bay Sands.Job ResponsibilitiesKey liaison with internal and external stakeholders to ensure seamless delivery of your assigned events.Responsible for configuring events accurately into the ticketing system.Facilitate checks on the ticketing system and website to ensure accuracy.Manage seat inventory for events and ensure that show promoter’s requirements are being catered for.Generate sales report and liaise with Finance department to carry out post event settlements.Responsible for data integrity and accuracy by maintaining up to date records of event sales.Handle corporate and group enquiries and ticket bookings for all events and attractions.Facilitate discussions with various departments including Finance, Hotel, Concierge, Front-of-House, Marketing, MICE, Attractions and Art Science Museum to communicate event requirementsComply with company’s standard operating procedures while carrying out above duties.JOB REQUIREMENTSEducationAt least a Diploma or Degree in Business Administration, Events Management, Hospitality, or other related fieldCandidate possesses bachelor’s degree without experience may applyExperienceAdvantage for individuals with event/ticketing experienceOther PrerequisitesComfortable working in a fast-paced environment and ability to handle stressAbility to respond with flexibility and resilience when faced with multiple requests, projects, and changes.Able to manage multiple stakeholders, both internal and externalHighly meticulous and detail oriented as candidate will need to check sales, revenue, ticketing data.Excellent written and verbal communication skillsWell verse in Microsoft Office applicationsIndependent, self-motivated and team playerKeen interest in data analysis, knowledge of systems integration and project management will be a bonus.Candidate should be comfortable and accommodate to the extended working hours on event days i.e. weekday evenings, and weekends.Needs to be responsive via phone to resolve issues that might occur during non-working hours.Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.