Client Services Executive (Ticketing)

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

Marina Bay Sands is seeking a dedicated Ticketing / Events Coordinator to support seamless delivery of events and attractions. You will configure events in the ticketing system, check accuracy of ticketing data, and manage seat inventory to satisfy promoter requirements.

You will generate sales reports, liaise with Finance for post‑event settlements, and maintain up-to-date sales records while handling corporate enquiries and bookings.

Qualifications

• Diploma or degree in Business Administration, Events Management, Hospitality, or related field.
• Experience in events or ticketing is advantageous.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Liaise with internal and external stakeholders to ensure seamless event delivery.
• Configure events accurately in the ticketing system.
• Check ticketing system and website for accuracy.
• Manage seat inventory to meet promoter requirements.
• Generate sales reports and liaise with Finance for post-event settlements.
• Maintain data integrity with up-to-date event sales records.
• Handle corporate and group enquiries and bookings for events and attractions.
• Coordinate with Finance, Hotel, Concierge, Front-of-House, Marketing, MICE, Attractions, and Art Science Museum to communicate event requirements.
• Comply with SOPs while performing duties.

Skills

Stakeholder management

Communication skills

Data analysis

Project management

Education

Diploma or degree in Business Admin / Events / Hospitality

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. The Client Services Team holds the key role in liaison with internal departments, external promoters, and vendors to ensure the smooth delivery for events and attractions Ticketing in Marina Bay Sands.

Job Responsibilities Key liaison with internal and external stakeholders to ensure seamless delivery of your assigned events. Responsible for configuring events accurately into the ticketing system. Facilitate checks on the ticketing system and website to ensure accuracy. Manage seat inventory for events and ensure that show promoter’s requirements are being catered for. Generate sales report and liaise with Finance department to carry out post event settlements. Responsible for data integrity and accuracy by maintaining up to date records of event sales. Handle corporate and group enquiries and ticket bookings for all events and attractions. Facilitate discussions with various departments including Finance, Hotel, Concierge, Front-of-House, Marketing, MICE, Attractions and Art Science Museum to communicate event requirements Comply with company’s standard operating procedures while carrying out above duties.

JOB REQUIREMENTS Education At least a Diploma or Degree in Business Administration, Events Management, Hospitality, or other related field Candidate possesses bachelor’s degree without experience may apply Experience Advantage for individuals with event/ticketing experience Other Prerequisites Comfortable working in a fast-paced environment and ability to handle stress Ability to respond with flexibility and resilience when faced with multiple requests, projects, and changes. Able to manage multiple stakeholders, both internal and external Highly meticulous and detail oriented as candidate will need to check sales, revenue, ticketing data. Excellent written and verbal communication skills Well verse in Microsoft Office applications Independent, self-motivated and team player Keen interest in data analysis, knowledge of systems integration and project management will be a bonus. Candidate should be comfortable and accommodate to the extended working hours on event days i.e. weekday evenings, and weekends. Needs to be responsive via phone to resolve issues that might occur during non-working hours.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.