Assistant Manager, Restaurant Sales

Marina Bay Sands; Singapore; On-site; SGD 67,000 - 112,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking a dynamic Sales Manager in Events and Reservations to drive new business and optimize venue bookings across outlets. You will collaborate with IRs, Sales, MICE and restaurant teams to deliver compelling events and seamless reservations.

The role requires strong negotiation, client relationship management and the ability to coordinate multi-department workflows, ensuring events run smoothly from contract to post-event analysis.

Qualifications

• Diploma or degree in hospitality or related field.
• Minimum 2 years proven experience as a sales manager.
• Knowledge of KPIs and marketing techniques for sales management.
• Excellent communication and negotiation skills.
• Strong organization and problem-solving abilities.
• Team-oriented, with open communication across departments.
• Proficient in English; other languages a plus.
• Flexibility to support events and operations.
• Professional appearance and grooming standards.

Responsibilities

• Identify new target accounts and prospects for events.
• Build relationships with stakeholders across IRs, Sales, MICE, and groups.
• Meet with potential clients and coordinate with restaurant teams to execute events.
• Provide proactive recommendations to achieve win-win events.
• Prepare contracts, deposits, and ensure payments meet deadlines.
• Understand special event capabilities across venues and SOPs.
• Attend BEO meetings to review event details with guests.
• Address guest complaints promptly and record feedback for future events.
• Prepare post-event reports for F&B senior management.
• Attend weekly management updates with succinct reports.
• Lead restaurant reservation system management and synchronization with call centre and hosts.
• Support restaurant management to maximize bookings.

Skills

Sales management

Negotiation skills

Communication skills

Organization skills

F&B operations

English proficiency

Multi-department relationships

Work under pressure

Professional image

Education

Hospitality degree

Tools

Microsoft Office

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Events and Sales

• Identify new target accounts by prospecting both internal and external stakeholders.

• Build sustainable and effective relationships with existing stakeholders, as well as new prospects. This includes the IRs’ concierge, Sales, MICE and external corporate groups, travel organizations, etc.

• Meet with potential clients, understand their requirements, and work closely with restaurant teams to deliver and execute the event.

• Proactive in recommendations and suggestions to deliver a win-win situation for client and the restaurants executing the event.

• Prepares all special event contracts, charges the necessary deposits, and ensures deposits and payments are received by the required deadlines, in accordance with Finance and Compliance’s teams’ SOPs.

• Develops a thorough understanding of the special event capabilities of all venues, including all SMM requirements.

• Attending all BEO meetings to go over event details and guests’ expectations.

• Evaluates guests’ complaints and responds promptly and appropriately.

• Follows up with each client after the event has taken place to obtain feedback –then documents comments for all future events.

• Prepare, and analyse all events’ success and post-mortem reports for F&B senior management team.

• To attend meetings in the absence of manager on weekly updates to senior management team on tentative and definite business in various restaurants, and have the information organized in a succinct manner.

Restaurant Reservations System

• Overall lead and in-charge for managing the restaurant reservation systems for owned outlets.

• Work closely with the various stakeholders such as the call centre team and restaurant host team on any synchronization required for reservations. Be the main conduit for all communication between various teams.

• Work closely with restaurant management team to support their reservation process and maximize their bookings.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Proven experience as a sales manager, with minimum 2 years of experience

Other Prerequisites

• Knowledge of KPIs and marketing techniques for sales management

• Outstanding communication and negotiation skills

• Excellent organizational skills, with a knack for problem solving

• Team oriented approach to management with a mindset of open communications

• Capable of building and managing relationships with multiple departments as well as key customers

• Proficient in English; proficiency in additional languages is an advantage

• Administration knowledge of F&B operations, proficient in Microsoft Office programs.

• Flexible with working hours and able to support events and operational needs as required by the business

• Able to perform under pressure.

• Maintains-groomed, professional appearance

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.