Executive, Ticketing Operations (Ticketing Services)

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

Marina Bay Sands Pte Ltd in Singapore is seeking a detail-oriented professional to coordinate ticket sales preparation and end-to-end event setup within our ticketing system. You will manage seat inventory, pricing configurations, and access control across venues.

The role involves collaborating with multiple teams, performing UAT, and producing regular reports to support business insights and decision-making. Proficiency in MS Office is required, with a Diploma in a related field preferred.

Qualifications

• Diploma in Business Administration, Event Management, Tourism & Hospitality or related field.
• Experience with ticketing systems is advantageous.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Responsibilities

• Coordinate with stakeholders to prepare for ticket sales and upcoming events.
• Own end-to-end setup of events in the ticketing system and manage seat inventory.
• Configure access control for secure entry across venues and perform pre-deployment checks.
• Collaborate to troubleshoot ticket setup issues and conduct UAT to validate changes.
• Generate regular reports and provide analytics for decision-making.

Skills

MS Office

Communication

Analytical thinking

Detail-oriented

Education

Diploma in Business Administration, Event Management, Tourism & Hospitality

Tools

Ticketing systems

Microsoft Excel

Job description

Job Responsibilities

• Coordinate with internal and external stakeholders to prepare for ticket sales, ensuring alignment and prepare for upcoming events.
• Drive effective communications and coordination across multiple stakeholders to manage timelines and deliver on concurrent event requirements with precision.

Tickets and Access Configuration

• Own the end-to-end set up of events within the ticketing system, including seat inventory management, pricing configuration for current and future ticket builds.
• Configure and optimize access control system to ensure secure, efficient and seamless entry operations across all venues.
• Perform thorough checks to ensure accuracy and functionality of ticket configurations prior to deployment.
• Collaborate with relevant teams to troubleshoot and resolve any issues related to ticket set up.
• Conduct User Acceptance Testing (UAT) to validate system changes and ensure they meet business requirements.
• Develop and maintain clear documentation, including Standard of Procedures (SOPs) and training guides, to support operational consistency and knowledge.
• Support ad-hoc tasks and projects assigned, contributing to the continuous improvement.

Reporting and Data Analysis

• Generating regular reports - daily, weekly and monthly, as required by the business to monitor trends and performance metrics.
• Prepare comprehensive reports including post-event reviews, ticket sales summaries and analytics to support business insights and decision-making.
• Ensure data integrity and accuracy by maintaining up-to-date and reliable records of event sales and ticketing performance.

Job Requirements

Education & Certification

• Candidates should have at least a Diploma in Business Administration, Event Management, Tourism & Hospitality or another related field

Experience

• Experience of ticketing systems and platforms has a strong advantage.

Other Prerequisites

• Proficient in Microsoft Office applications - Excel, Word and PowerPoint.
• Resilient, analytical, and detail-oriented, with the ability to manage competing priorities, solve problems strategically, and maintain accuracy in a fast-paced environment.
• Strong written and verbal communication skills, with the confidence to engage across various levels of the organization.
• Self-motivated and independent, yet a collaborative team player capable of understanding and navigating multiple systems to perform effectively.
• Comfortable to work extended hours during event days (including weekday evenings, weekends and public holidays), rotational shifts and remain contactable for urgent matters outside of standard hours as required by business needs.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.