Client Account Executive

Fullerton Health; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Fullerton Health is seeking a dynamic AMBD administrator to support corporate client management in Singapore. You will manage a portfolio of corporate clients, maintain client databases, prepare monthly and ad-hoc reports, and handle inquiries via calls and emails.

You will draft service agreements and client communications, coordinate with stakeholders, assist with audits, and participate in service recovery and upsell activities as part of a busy account management team.

Qualifications

• Diploma / Degree in relevant discipline with 1-2 years of working experience.
• Medical insurance knowledge will be an added advantage.
• Prior experience in client servicing will be an added advantage.
• Detailed-oriented and proficient to handle complex data in MS Excel.
• Self-motivated and able to work independently as part of a team.
• Strong communication and interpersonal skills.

Responsibilities

• Manage a portfolio of Corporate Clients
• Data entry and maintenance of Corporate Client database
• Preparation of monthly/ ad-hoc Client reporting requirements
• Support the department in administrative duties where required
• Receive and respond to Client enquiries through calls and emails
• Coordinate with internal and external stakeholders to troubleshoot issues, resolution and perform service recovery where required.
• Contract renewals and upsell of services
• Drafting of documentations including but not limited to Service Agreements, client handbook, decks etc.
• Assist with audit requirements and due diligence by Clients
• Undertake any ad-hoc tasks where required
• Preparation/ printing of member cards and arrange for mailing
• Document management and archival
• Conduct communication sessions and sales pitches
• Assist with Client follow-ups on accounts receivables where required.

Skills

Data entry

Client servicing

Communication

Independent worker

Team collaboration

Education

Diploma / Degree in relevant discipline

Tools

MS Excel

Job description

You will be part of the Account Management Business Development (AMBD) team, providing administration support including but not limited to the following responsibilities;

• Manage a portfolio of Corporate Clients
• Data entry and maintenance of Corporate Client database
• Preparation of monthly/ ad-hoc Client reporting requirements
• Support the department in administrative duties where required
• Receive and respond to Client enquiries through calls and emails
• Coordinate with internal and external stakeholders to troubleshoot issues, resolution and perform service recovery where required.
• Contract renewals and upsell of services
• Drafting of documentations including but not limited to Service Agreements, client handbook, decks etc.
• Assist with audit requirements and due diligence by Clients
• Undertake any ad-hoc tasks where required
• Preparation/ printing of member cards and arrange for mailing
• Document management and archival
• Conduct communication sessions and sales pitches
• Assist with Client follow-ups on accounts receivables where required.

Requirements:

• Diploma / Degree in relevant discipline with 1-2 years of working experience
• Medical insurance knowledge will be an added advantage
• Prior experience in client servicing will be an added advantage
• Detailed-oriented and proficient to handle complex data in MS Excel
• Self-motivated and able to work independently as part of a team
• Strong communication and interpersonal skills