Client Services Director

dentsu; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Dentsu Group Inc. is seeking a Client Services Director/Client Partner to build strong upstream relationships with clients, drive sustainable business growth, and support senior leadership in delivering a client business plan across the dentsu/Tag network.

This role leads strategic pitches, mobilises integrated teams, and champions client outcomes. You will manage cross-functional teams, maintain high-morale, and ensure delivery on objectives and culture across major accounts.

Qualifications

• Proven track record in growth strategies for interactive marketing agencies.
• Extensive experience leading complex pitches from brief to deal closure.
• 12+ years in Account Management with industry best practices.
• Degree in Mass Communication, Business and/or Marketing.

Responsibilities

• Lead overall client relationships and the senior client management team.
• Deliver the service proposition and end-to-end management for key clients.
• Translate client vision into clear business requirements and coordinate resources accordingly.
• Drive proactive client development with innovative, creative solutions.
• Lead strategic pitches and new business opportunities across the network.
• Develop and mentor teams across dentsu/Tag to sustain performance.

Skills

Client relationship management

Leadership

Pitch & new business

Cross-functional collaboration

Strategic thinking

People management

Negotiation

Education

Mass Communication/Business/Marketing degree

Job description

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu Japan network, which oversees Dentsu's agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu's agency operations outside of Japan.

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands - Carat, dentsu X, iProspect, Dentsu Creative, and Merkle as well as through Dentsu Japan Network companies, including Dentsu Inc., the world's largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.

Purpose of the role

The purpose of the role of Client Services Director/ Client Partner is to build strong upstream relationships with clients, drive sustainable business growth and to support senior leadership to drive and deliver on a client business plan that delivers business value for the client driving the dentsu/Tag commercial agenda. Delivery of a business plan will include galvanizing a broad team across dentsu/Tag and where appropriate across the network to meet the objectives of both clients and the business. Another key priority of the role is to lead strategic pitches and new business opportunities, mobilising integrated teams across dentsu from brief and proposition development through to pitch delivery and deal closure. The Client Services Director/ Client Partner is an active and senior people development and leadership role.

Key responsibilities and accountabilities

Dentsu/Tag is an award-winning agency driven by the philosophy of "Make It Land". We help clients build consumer relationships with their brand by adopting an integrated marketing and communications approach, moving beyond production and delivery to become a truly integrated creative, content and experience partner for clients. We bring together a multi-faceted capabilities, powered by AI, technology, data and operational discipline to help brands drive greater impact across the consumer journey.

As Client Services Director/ Client Partner, you will lead key client relationships while driving growth across both existing and new business. A key priority will be taking the lead on strategic opportunities, bringing together the right capabilities and teams to develop compelling solutions and drive opportunities from brief through to deal closure. You will also play a critical role in delivering excellent client outcomes, building high-performing teams and fostering strong collaboration across the business.

So if you have a competitive drive, are happy to keeping clients experience great and employees' morale high, and is comfortable to constantly raising the bar by unlocking creative thinking, please read on:

What you will do

• Overall leadership of group of clients - Ownership of the senior client relationship as per the defined relationship strategy for the client. Become their go-to person and being a visible and influential member among the senior client management team;
• Managing the Business - Delivery of the service proposition to clients and full end-to-end management of the business on individual clients;
• Project Management - Be the client’s spokesman to translate client’s vision and articulate needs into business requirements by creating dependable, organized and clear communications at all levels. Ensure that the team is appropriately resourced for client activities, including for presentations, approvals and production;
• Proactive Client Development - Understand client’s product or service, the market and its consumer in terms of sales, market-share and competitor products to deliver innovative and creative solutions to client briefs;
• Stakeholder Partnership - Work collaboratively across dentsu/Tag and clients at all levels, as needed - use good knowledge of products and services to drive business values, to maintain seamless and consensus delivery for key milestones around the clients' objectives and culture;
• Commercial Finance - Understand the larger financial picture and impacts on contribution margins/revenue targets. Be a thought leader to managing and meeting the commercial targets within the budget and other financial processes that minimize debt and maximize working capital.
• Organic Growth and Client Development - Develop a strong understanding of the client’s business, market, consumers and competitors to identify unmet needs and growth opportunities. Proactively shape innovative and creative solutions that deepen the client relationship and generate incremental revenue.
• Pitch and New Business Leadership - A key priority of the role is to act as the lead for strategic pitches and new business opportunities. Take end-to-end ownership from brief qualification and pitch strategy through to team mobilisation, solution development, presentation and deal closure, ensuring that dentsu/Tag puts forward a differentiated, integrated and commercially compelling proposition.
• People Management & Development - Ownership of direct line reporting employee's performance appraisal. Advocate learning needs, proactive in providing coaching, identifying talent and succession planning including career mapping and organization capability retention.

Qualifications

• Proven track record in developing and implementing successful business growth strategies in an interactive marketing agency, including demonstrated good client relationship development and service.
• Proven experience leading complex, cross-disciplinary pitches and new business opportunities from initial brief and strategy development through to presentation, negotiation and deal closure.
• At least 12 years' experience in Account Management with deep understanding of industry best practices and engagement techniques.
• Strategic rigor and has holistic viewpoint with ability to align marketing objectives and solutions.
• Have led and enhanced team performance in a virtual/matrix organization set-up, contribute significantly to the strategic direction of dentsu/Tag.
• An excellent negotiator and an influential verbal and written communicator.
• Ability to understand cultural nuances and adapts own style to fit. Respect differences in culture, approach and skillset.
• Possess tertiary qualification in Mass Communication, Business and/or Marketing.

Core Competencies

• Able to analyze numerical data and pull out reasonable and rational conclusions to underpin the innovative strategic plan.
• Strong interest and high-level understanding of digital media and technology.
• Extremely detail-oriented and able to manage ambiguity.
• Ability to skillfully juggle multiple pieces of business and handle numerous projects simultaneously.
• Work well under pressure and within timeline constraints.
• Positive and a self-starter.

Will live the dentsu 8 Ways at all times: We Dream Loud, We Inspire Change, We Team Without Limits, We All Lead, We Make It Real, We Climb High, We Choose Excitement, We Are A Force For Good

Keeping connected

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