Client Servicing

Merkle Italia; Singapore; On-site; SGD 47,000 - 69,000; Full time

Job summary

Dentsu Solutions Singapore is expanding its Client Servicing team, hiring across multiple levels from Executive to Manager. You will be the primary liaison between clients and internal teams, ensuring campaigns and initiatives run smoothly and meet client goals.

This role emphasizes building strong relationships, understanding business needs, coordinating proposals and performance reviews, and maintaining clear documentation to support successful project delivery.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 1–3 years of experience in client services, account management, or a similar role (experience requirements may vary by level).
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); familiarity with CRM or project management tools is a plus.
• Detail-oriented with a proactive and problem-solving mindset.
• Collaborative team player with a positive attitude and eagerness to learn.

Responsibilities

• Serve as a primary point of contact for assigned clients and internal stakeholders.
• Develop a clear understanding of client goals, industry context, and challenges to offer relevant support.
• Assist in preparing proposals, presentations, reports, and performance reviews.
• Coordinate and oversee the execution of client projects or campaigns from start to finish.
• Monitor timelines, deliverables, and quality standards to ensure successful outcomes.
• Collaborate with senior team members to identify opportunities for account growth.
• Support issue resolution and escalation processes with a professional and solution‑focused approach.
• Maintain accurate documentation of client communications and project updates.

Skills

Communication skills

Interpersonal skills

Organizational skills

MS Office

CRM tools

Problem-solving mindset

Team collaboration

Education

Bachelor’s degree in Business, Marketing, Communications, or a related field

Tools

CRM software

Project management tools

Job description

Job Description: Client Servicing Team – Multiple Levels (Executive to Manager)

We are expanding our Client Servicing team and are hiring across multiple levels—from Client Servicing Executive, Senior Executive, Associate Manager, to Manager. These roles are essential in connecting our clients with internal teams to ensure the smooth delivery of services and projects. Whether you're just starting out or bringing years of experience, you'll play a key role in building strong client relationships, understanding business needs, and supporting the successful execution of campaigns and initiatives.

About Dentsu

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu’s agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu’s agency operations outside of Japan. With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client‑centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world’s largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale. www.dentsu.com

Key Responsibilities

• Serve as a primary point of contact for assigned clients and internal stakeholders.
• Develop a clear understanding of client goals, industry context, and challenges to offer relevant support.
• Assist in preparing proposals, presentations, reports, and performance reviews.
• Coordinate and oversee the execution of client projects or campaigns from start to finish.
• Monitor timelines, deliverables, and quality standards to ensure successful outcomes.
• Collaborate with senior team members to identify opportunities for account growth.
• Support issue resolution and escalation processes with a professional and solution‑focused approach.
• Maintain accurate documentation of client communications and project updates.

Requirements & Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 1–3 years of experience in client services, account management, or a similar role (experience requirements may vary by level).
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); familiarity with CRM or project management tools is a plus.
• Detail‑oriented with a proactive and problem‑solving mindset.
• Collaborative team player with a positive attitude and eagerness to learn.

Location: Singapore Brand: Dentsu Solutions Time Type: Full time Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work