[min a level] Client Services Associate | Financial Services (6-Month Contract)

Recruit Express Pte Ltd.; Singapore; On-site; SGD 22,000 - 27,000; Full time

Job summary

Recruit Express Pte Ltd seeks a Client Services role based in UE Square, Singapore. The position involves handling incoming client enquiries by phone and email, assisting with login issues, and guiding clients through online portals. The role includes outbound follow-ups and liaising with internal teams to resolve requests.

6-month contract with a generous learning environment. Working hours are 8:30am–5:30pm, Monday to Friday, with a 1.5-hour lunch break. Salary is up to SGD 2,200 monthly.

Responsibilities

• Handle incoming client enquiries via phone and email, providing timely and professional assistance.
• Assist clients with login issues, online portal navigation and account-related enquiries.
• Conduct outbound follow-ups to clarify information or assist clients with their requests.
• Liaise with internal departments to investigate and resolve client enquiries.
• Escalate complex, sensitive or complaint-related cases to the relevant team members or supervisors.
• Take ownership of assigned cases and follow through to ensure timely resolution and proper closure.
• Provide administrative support to the Client Services team, including call and email handling.
• Perform other ad hoc duties as assigned.

Job description

Recruit Express will never request for your Singpass details in our recruitment process. Please contact us at 6732 6006 or email to [e-mail] if you are unsure if it is a scam.

Salary: Up to $2200
Working Hours: Monday to Friday, 8:30am – 5:30pm (1.5-hour lunch break)
Location: UE Square (Near Fort Canning / Clarke Quay MRT)
Contract Duration: 6 Months

About the Company

Join a well-established regional financial services group headquartered in Singapore, with a strong presence across Asia, North America and Europe. The company provides a wide range of brokerage and financial services to clients.

Job Responsibilities

Handle incoming client enquiries via phone and email, providing timely and professional assistance.

Assist clients with login issues, online portal navigation and account-related enquiries.

Conduct outbound follow-ups to clarify information or assist clients with their requests.

Liaise with internal departments to investigate and resolve client enquiries.

Escalate complex, sensitive or complaint-related cases to the relevant team members or supervisors.

Take ownership of assigned cases and follow through to ensure timely resolution and proper closure.

Provide administrative support to the Client Services team, including call and email handling.

Perform other ad hoc duties as assigned.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience). Company EA Licence number: 99C4599. Personnel EA License: R1331820.