Client Relationship Manager

CGS International Securities Singapore; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

CGS International Securities Singapore is seeking a customer service-focused professional to assist clients with retail, corporate and institutional trading activities. You will demonstrate our online trading and mobile platforms, address account openings, and promote product features.

You will handle enquiries, manage feedback and complaints, and deliver service excellence across multiple channels while meeting targets and collaborating with the team.

Qualifications

• Service oriented with good communication and willing to go the extra mile.
• Good team player capable of delivering within tight deadlines.
• Strong interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Able to multitask and stay calm under pressure in intense situations.
• Interest in financial markets is an advantage; experience in customer care and online work is a plus.
• Minimum entry: Diploma.

Responsibilities

• Participate in roadshows and demonstrate online trading and mobile platforms to customers.
• Assist customers on retail, corporate and institutional trading account opening.
• Educate customers about product promotions and platform features.
• Handle customer enquiries on accounts and platform issues.
• Address feedback and complaints and provide excellent service via phone or other channels.
• Adhere to service level targets and perform duties assigned by the Manager.
• Perform other duties as assigned by the supervisor.

Skills

Customer service

Communication

Teamwork

Problem solving

Conflict resolution

Multitasking

Under pressure

Financial markets interest

Education

Diploma

Job description

• Participate in roadshows, conduct system demonstration on the use of our online trading and mobile platforms and assisting customers on the retail, corporate & institutional trading account opening.
• Be well-versed with our products offering such as equities, CFD, LFX, share margin financing and confidently introduce our product promotions to customers or prospects.
• Organise in-house seminars/ webinars and workshops to educate potential and existing customers on salient features of our platforms.
• Handle customer enquiries on their account and platform related issues.
• Handle and escape clients’ feedback and complaints.
• Provide excellent service experience to external/internal customers through phone or other communication channels.
• Adhere to the service level targets, and any other duties as defined/assigned by Manager.
• Performing any other duties and responsibilities as assigned by the immediate supervisor from time to time.

Skills

• Service oriented with good communication skills and willing to go the extra mile for customers.
• Good team player and able to deliver within tight deadlines.
• Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills.
• Able to multitask and remain calm under pressure, especially during intense situations.
• Interest in the financial markets would be an advantage.
• Not required but experience in a customer care division and handling of online customers would be an advantage.
• Minimum job entry is Diploma.

Personal Attributes

• Demonstrate strong customer-focused qualities and the ability to give excellent client service.
• The ability to take ownership of a client’s enquiries and possess a "go above and beyond" attitude.
• A pleasant personality and good customer orientation mindsets.