Client Relations & Trading Platform Specialist

CGS International Securities Hong Kong Limited; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

CGS International Securities Hong Kong Limited in Singapore is seeking a customer service professional to engage with retail, corporate and institutional clients, explain online trading platforms, manage enquiries, and assist with account opening events.

You will be diploma-qualified, service-oriented, with strong communication and problem-solving skills, and the role involves handling feedback and ensuring service targets are met.

Qualifications

• Diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to handle inquiries and resolve issues with professionalism.

Responsibilities

• Participate in roadshows and webinars to educate customers on platforms.
• Assist customers with retail, corporate & institutional trading account openings.
• Respond to customer enquiries and manage feedback and complaints.
• Provide excellent service via phone and other channels.
• Adhere to service level targets and duties assigned by Manager.
• Perform other duties as assigned by supervisor.

Skills

Service oriented

Good communication

Team player

Interpersonal skills

Multitask under pressure

Interest in financial markets

Diploma required

Education

Diploma

Job description

CGS International Securities Hong Kong Limited in Singapore is seeking a customer service professional to engage with retail, corporate and institutional clients, explain online trading platforms, manage enquiries, and assist with account opening events.

You will be diploma-qualified, service-oriented, with strong communication and problem-solving skills, and the role involves handling feedback and ensuring service targets are met.