Client Onboarding Specialist for FinTech & Payments

Partech; Singapore; Vor Ort; SGD 40.000 - 70.000; Vollzeit

Zusammenfassung

StraitsX is seeking an Account Onboarding Associate to deliver a smooth, compliant onboarding experience for clients in the digital assets and payments space. You will be the main contact, coordinating with Sales, Compliance, Legal and Operations to gather documentation and activate accounts.

The role emphasizes improving onboarding processes, enhancing client experience, and working across teams in a fast-paced environment. English communication is essential, Mandarin is a plus.

Qualifikationen

• 1-2 years of experience in banking, financial services, fintech, payments, or Web3, preferably in corporate client onboarding.
• Strong commitment to delivering an excellent client experience.
• Excellent interpersonal and stakeholder management skills.
• Strong organizational skills and ability to manage multiple onboarding cases.
• Comfortable in a fast-paced, evolving environment with proactive problem-solving.
• Data-driven approach to monitoring performance and improving efficiency.
• Excellent written and verbal communication in English; Mandarin is a plus.
• Familiarity with onboarding tools and CRM platforms; HubSpot is an advantage.

Aufgaben

• Be primary contact for clients throughout onboarding, from engagement to activation.
• Coordinate with Sales, Compliance, Legal, and Account Operations to gather documents and resolve issues.
• Ensure onboarding activities comply with internal policies and regulatory requirements.
• Identify opportunities to streamline onboarding workflows and reduce turnaround times.
• Track onboarding metrics, maintain records, and ensure SLAs are met.
• Gather client feedback and work with teams to improve processes, systems, and products.

Kenntnisse

Client onboarding

Stakeholder management

Organization skills

Problem-solving

Communication skills

Data-driven decision making

English proficiency

Tools

HubSpot

CRM platforms

Jobbeschreibung

StraitsX is seeking an Account Onboarding Associate to deliver a smooth, compliant onboarding experience for clients in the digital assets and payments space. You will be the main contact, coordinating with Sales, Compliance, Legal and Operations to gather documentation and activate accounts.

The role emphasizes improving onboarding processes, enhancing client experience, and working across teams in a fast-paced environment. English communication is essential, Mandarin is a plus.