Commercial Account Onboarding Associate

Fazz; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

StraitsX is seeking a detail-oriented Account Onboarding Associate to deliver a smooth onboarding experience for our clients in the digital assets and payments space. You will be the primary contact throughout the onboarding journey, coordinating with Sales, Compliance, Legal, and Account Operations to gather documentation and activate accounts.

You will look for ways to streamline processes, maintain accuracy and compliance, and measure performance against SLAs.

Qualifications

• 1-2 years of experience in banking, financial services, fintech, payments, or Web3 onboarding.
• Strong commitment to delivering an excellent client experience with the ability to manage expectations and resolve issues effectively.
• Excellent interpersonal and stakeholder management skills across teams and with clients.
• Strong organizational skills to manage multiple onboarding cases while maintaining accuracy and compliance.
• Comfortable working in a fast-paced, evolving environment with a proactive approach to problem-solving.
• Data-driven approach to monitoring performance, bottlenecks, and productivity improvements.
• Excellent written and verbal communication in English; Bahasa Indonesia or Mandarin is a plus.
• Familiarity with CRM platforms; HubSpot is an advantage.

Responsibilities

• Serve as the primary point of contact for clients throughout onboarding, ensuring a seamless activation.
• Collaborate with Sales, Compliance, Legal, and Account Operations to gather documentation and communicate requirements.
• Facilitate onboarding activities in line with internal policies and regulatory requirements.
• Identify opportunities to streamline onboarding workflows and reduce turnaround times.
• Track onboarding metrics, maintain records, and monitor SLAs.
• Gather client feedback and work with teams to improve processes, systems, and products.

Skills

Customer onboarding

Stakeholder management

Communication

Organizational skills

Problem solving

Data-driven

Attention to detail

Tools

HubSpot

CRM platforms

Job description

About the Role

We are looking for a detail-oriented and customer-focused Account Onboarding Associate to join our team at StraitsX.

In this role, you will be responsible for delivering a smooth, efficient, and compliant onboarding experience for our clients. You will serve as the primary point of contact throughout the onboarding journey, working closely with internal stakeholders to coordinate requirements, resolve issues, and ensure timely account activation.

You will also play a key role in improving onboarding processes, enhancing the client experience, and supporting our growing business in the digital assets and payments ecosystem.

What You Will Do

• Serve as the primary point of contact for clients throughout the onboarding process, ensuring a seamless and efficient experience from initial engagement to account activation.
• Work closely with Sales, Compliance, Legal, and Account Operations teams to gather documentation, communicate requirements, and resolve onboarding-related issues.
• Facilitate onboarding activities in accordance with internal policies and regulatory requirements, applying sound judgment to address client-specific needs while maintaining compliance standards.
• Identify opportunities to streamline onboarding workflows, reduce turnaround times, and enhance the overall client experience.
• Track key onboarding metrics, maintain accurate records, and ensure adherence to established service-level agreements (SLAs).
• Gather client feedback and collaborate with relevant teams to recommend improvements to onboarding processes, systems, and products.

What We're Looking For

• 1-2 years of experience in banking, financial services, fintech, payments, or Web3, preferably in corporate client onboarding, Know Your Business (KYB), or account operations.
• Strong commitment to delivering an excellent client experience, with the ability to manage expectations and resolve issues effectively.
• Excellent interpersonal and stakeholder management skills, with the ability to work effectively across teams and communicate clearly with clients.
• Strong organizational skills and the ability to manage multiple onboarding cases while maintaining accuracy and compliance.
• Comfortable working in a fast-paced, evolving environment, with a proactive approach to problem-solving and driving results.
• Data-driven approach to monitoring performance, identifying bottlenecks, and improving operational efficiency.
• Excellent written and verbal communication skills in English. Proficiency in Bahasa Indonesia or Mandarin is an added advantage.
• Familiarity with CRM platforms and onboarding tools. Experience with HubSpot is an advantage.