Commercial Onboarding Specialist | Fintech & Payments

XFERS PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

StraitsX in Singapore seeks a detail-oriented Account Onboarding Associate to deliver a smooth, compliant onboarding experience for clients. You will be the primary contact throughout the onboarding journey, coordinating with internal teams to gather required documents and ensure timely account activation.

You will identify workflow improvements, monitor onboarding SLAs, and translate client feedback into concrete process enhancements, helping StraitsX scale its digital assets and payments

Qualifications

• 1-2 years of experience in banking, financial services, fintech, payments, or Web3 onboarding.
• Excellent client experience and communication skills.
• Ability to coordinate with multiple teams and manage documentation.

Responsibilities

• Serve as the primary contact for clients throughout onboarding, from engagement to activation.
• Coordinate with Sales, Compliance, Legal, and Account Operations to gather documents and resolve issues.
• Ensure onboarding activities comply with internal policies and regulatory requirements.
• Identify opportunities to streamline onboarding workflows and reduce turnaround times.
• Track onboarding metrics, maintain records, and monitor SLAs.
• Gather client feedback and drive process improvements.

Skills

Client onboarding

KYB

Stakeholder management

Data-driven

English communication

Tools

HubSpot

CRM platforms

Job description

StraitsX in Singapore seeks a detail-oriented Account Onboarding Associate to deliver a smooth, compliant onboarding experience for clients. You will be the primary contact throughout the onboarding journey, coordinating with internal teams to gather required documents and ensure timely account activation.

You will identify workflow improvements, monitor onboarding SLAs, and translate client feedback into concrete process enhancements, helping StraitsX scale its digital assets and payments