Client Manager (FSI)

NTT DATA SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

NTT DATA SERVICES SINGAPORE PTE. LTD. seeks a Client Manager to build and nurture relationships with assigned accounts in FSI and pursue new logo opportunities.

You will ensure client satisfaction, drive expansion across all solution areas, and collaborate with our global network to meet revenue goals. You will leverage strategic planning and Salesforce.com to manage accounts, forecast pipelines, and coordinate with stakeholders to realize business opportunities while minimizing churn and

Qualifications

• Strong sales and account management skills with a client-centric approach.
• Demonstrated ability to grow accounts and identify new opportunities.
• Experience managing client life cycles and revenue growth.
• Proven ability to develop account strategies and drive retention.
• Proficiency with CRM tools, preferably Salesforce.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in business or related field is required.

Responsibilities

• Build and nurture relationships with assigned accounts in FSI and new logo acquisition.
• Manage and grow relationships, meet revenue targets, minimize churn and maximize retention.
• Develop and implement account strategies to realize business opportunities and drive revenue growth.
• Use Salesforce.com to manage accounts, opportunities, pipelines, and forecasts; plan strategically across geographies.
• Act as first point of contact to address client issues and translate needs into actionable solutions.

Skills

Account management

Client engagement

Sales strategy

Forecasting

Opportunity identification

Cross-functional collaboration

Salesforce

Business acumen

Education

Bachelor's degree in Business or related field

Tools

Salesforce.com

Job description

• As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts in FSI and new logo acquisition, ensuring client satisfaction, and driving expansion across all solution areas. You'll use our state-of-the-art tools and methodologies to understand clients' needs and offer tailored solutions that address their specific business requirements.




• You'll manage and grow relationships by leveraging strategic thinking and advanced planning skills, coordinating with our global network of offices to deliver exceptional client experiences. Your focus will include meeting revenue and margin targets while minimizing client churn and maximizing retention.




• By utilizing your extensive knowledge of the latest technology sales methods and trends, you will develop and implement account strategies. You'll work closely with key stakeholders to realize business opportunities, contribute to revenue growth, and support clients throughout their buying lifecycle.




• Your day will involve using tools like Salesforce.com to manage accounts, opportunities, pipelines, and forecasts. You will analyze the client's situation, plan strategically, and navigate various geographies to drive sales engagement and meet quota targets.




• Acting as the first point of contact, you'll address client issues and ensure consistent client satisfaction. You will use your expertise to transform clients' needs into actionable solutions, helping them achieve their business goals with our services.

To thrive in this role, you need to have:

• Strong sales business acumen, with a focus on planning and leveraging tools to meet business requirements.




• Proven skills in client engagement in FSI sector and management throughout the client lifecycle to improve relationships and drive sales growth.




• Ability to identify and advance opportunities at assigned FSI clients and prospects.




• Extensive experience in partner management and sales environments, with a focus on business development.




• Proficiency in using Salesforce.com or other CrM platforms.




• Capability to drive alignment to a common vision across multiple stakeholders.




• A collaborative mindset and the ability to adapt communication styles for diverse audiences.




• Proven ability to work independently, with strong problem-solving skills, and influence team members to achieve short- to medium-term goals.




• A bachelor's degree or equivalent in business or a sales-related field.