Client Manager

strategy solutions services; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

Strategy Solutions Services is seeking an experienced Account Manager to act as the main point of contact for clients and cultivate long-term partnerships. You will coordinate with internal teams to deliver solutions, upsell additional services, and manage contract renewals.

The role requires strong communication and negotiation skills, plus a track record of meeting quotas. A background in IT or cyber security within enterprise/government sectors is a plus.

Qualifications

• Min Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field.
• Min 4 years of experience in Account Management or related roles, with IT sector knowledge a plus.
• Strong network and cyber security awareness in enterprise/government sectors a plus.

Responsibilities

• Serve as the main point of contact for client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, track contract updates and renewals.
• Liaise between customers and internal teams to ensure timely delivery of solutions.
• Develop understanding of products and services to upsell and cross-sell to clients.
• Identify upsell, cross-sell, and renewal opportunities and communicate with management.
• Monitor and analyse customer usage and ensure services meet needs.
• Onboard and integrate new customers and nurture existing relationships.

Skills

Account management

Relationship building

Negotiation

Presentation skills

Communication

Problem solving

Critical thinking

Data analysis

Stakeholder management

Bid management

Education

Min Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field

Job description

Responsibilities:

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships, connecting with key business executives and stakeholders
• Maintain accurate client records, keeping track of any contract updates and renewals
• Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
• Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment
• Generate progress reports for clients and management within the company
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify upsell, cross-sell, and renewal opportunities and communicate with the management regularly
• Act as a customer advocate with a focus on improving the buying experience
• Monitor and analyse customer’s usage of our product and solution
• Responsible for working with the Sales and management to onboard and integrate new customers and developing existing customer relationships

Requirements:

• Min Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field
• Min 4 years of experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is a Plus
• Have strong network and cyber security in the enterprise and government sectors as well as in local IT market is a Plus
• Critical thinking and problem-solving skills
• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
• Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Strong interpersonal, communication (both verbal and written) and presentation skills
• Excellent listening and negotiation abilities
• Able to strategize and build strong rapport with customers and team members
• Experience delivering client-focused solutions to customer needs
• Natural relationship builder with integrity, reliability and maturity
• Ability to collect, track, and analyse large amounts of data
• Self-motivated and able to thrive in a results-driven environment
• Possess bid management experience
• Demonstrate a deep commitment to understanding customer needs and delivering tailored solutions that exceed expectations
• Able to maintain a polished and professional appearance with a confident and courteous demeanour in all client interactions
• Able to handle client issues or escalations calmly and constructively, offering solutions that maintain client confidence

Shortlisted candidates will be notified for an interview.

MOM License: 09C3018