Account Manager

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel in Singapore is seeking an Account Manager to generate and develop sales while maintaining strong customer relationships and ensuring high satisfaction.

You will work with Solution Managers and Sales Specialists to tailor ICT solutions across local, cyber and managed services, understanding corporate needs through account planning to win bids and close innovative deals. Strong presentation and MS Office skills are essential.

Qualifications

• Bachelor's degree or higher with at least 5 years in account management.
• Experience in telco/ICT is advantageous.
• Self-driven, energetic, proactive and with leadership.
• Able to build strong customer relationships at all levels.

Responsibilities

• Foster and grow relationships with customers at all levels for revenue growth and retention.
• Collaborate with Solution Managers and Sales Specialists to propose ICT solutions.
• Identify corporate ICT needs via account planning to win bids and closing deals.
• Monitor market trends and competitor activity to serve customers better.
• Identify opportunities and synergies for collaboration with customers.
• Ensure timely handling of pre-sales/post-sales requests and documents.

Skills

Relationship management

Sales

Account planning

Proposal writing

Presentation skills

Strategic thinking

Education

Bachelor's degree or higher

Tools

MS Word

MS Excel

PowerPoint

Job description

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

Be a Part of Something BIG!

The Account Manager is responsible for generating and developing sales, maintaining strong relationships and a high level of customer satisfaction.

How You Will Make An Impact

• To foster and build good customer relationship at all levels for revenue growth and customer retention.
• To work with Solution Manager & Sales Specialists to propose relevant and cost-effective ICT solutions for corporate customers, covering local, cyber and managed services.
• To understand and identify corporate customers’ ICT needs through in-depth account planning and profiling to win bids and strike innovative deals regular engagement.
• To understand and appreciate global market trends, competitors’ movement and industry information so as to serve customers better.
• To identify business opportunities and synergy with customers in areas of cooperation.
• To identify reciprocal businesses and areas of cooperation whenever there are opportunities.
• Demonstrate expert knowledge of technology trend and differentiate the unique value delivered through Singtel’s offerings within this domain.
• To ensure that all customers’ pre-sales & post-sales enquiries and works orders, commercial documents, dealings with customers are promptly attended to, documented and kept.
• To ensure all support or tasks requested by Account Director are done timely and effectively.

Skills For Success

• A degree or higher with at least 5 years of relevant working experience in account management in various industries achieving an excellent sales track record.
• Experience in telco and/or ICT account management will be an added advantage.
• Must be self-driven, energetic, resourceful and creative and possess good leadership.
• Must be proactive and have a sense of ownership.
• Able to project strong, positive image of self and company.
• Able to build good customer relationship at all levels.
• Able to deliver professional sales presentation, proposals and reports.
• Able to sell the full range of IT/Telecommunications solutions.
• High Proficiency in MS Word, Excel & PowerPoint.

Are you ready to say hello to BIG Possibilities?