Client Management Lead (Group Insurance/Employee Benefits, $8.6k), (ID: 714477)

PERSOL Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a seasoned leader to head a team of Account Managers within Group Insurance / Employee Benefits, driving renewal retention, profitability and service standards.

You will standardize account management practices, mentor team members, and coordinate with internal stakeholders to deliver improvements in portfolio performance, client experience, and compliance in a fast‑paced market environment.

Qualifications

• Degree or equivalent professional qualifications.
• Experience in Group Insurance, Employee Benefits, or account management.
• Proven ability to mentor teammates or lead projects in an account-management setting.
• Strong stakeholder management and influencing capabilities.
• Solid understanding of renewal strategy and portfolio management practices in the relevant domain.

Responsibilities

• Lead, coach, and develop a team of Account Managers to achieve portfolio targets across renewal retention, profitability, and service standards within Group Insurance / Employee Benefits.
• Drive consistent account management practices across the team, including renewal planning, client servicing cadence, and intermediary engagement.
• Provide technical guidance to support effective renewal strategies and day-to-day account management decision-making.
• Oversee portfolio management activities, ensuring service levels and turnaround times are met and issues are addressed early.
• Serve as the escalation point for complex client, intermediary, and operational matters, ensuring timely resolution and clear follow-through.
• Monitor team performance, identify capability or process gaps, and implement improvements to raise productivity and service quality.
• Partner with internal stakeholders to support business objectives and coordinated delivery across functions.
• Support management in implementing strategic initiatives and improvement projects that enhance portfolio performance and customer experience.
• Drive process improvements to strengthen operational effectiveness and improve servicing outcomes across Group Insurance / Employee Benefits accounts.
• Promote strong risk awareness and ensure compliance with internal policies, governance standards, and regulatory requirements.

Skills

Stakeholder management

Influencing skills

Problem-solving

Team mentoring

Account management

Education

Degree in a relevant discipline or equivalent professional qualifications

Job description

Responsibilities:

• Lead, coach, and develop a team of Account Managers to achieve portfolio targets across renewal retention, profitability, and service standards within Group Insurance / Employee Benefits.
• Drive consistent account management practices across the team, including renewal planning, client servicing cadence, and intermediary engagement.
• Provide technical guidance to support effective renewal strategies and day-to-day account management decision-making.
• Oversee portfolio management activities, ensuring service levels and turnaround times are met and issues are addressed early.
• Serve as the escalation point for complex client, intermediary, and operational matters, ensuring timely resolution and clear follow-through.
• Monitor team performance, identify capability or process gaps, and implement improvements to raise productivity and service quality.
• Partner with internal stakeholders to support business objectives and coordinated delivery across functions.
• Support management in implementing strategic initiatives and improvement projects that enhance portfolio performance and customer experience.
• Drive process improvements to strengthen operational effectiveness and improve servicing outcomes across Group Insurance / Employee Benefits accounts.
• Promote strong risk awareness and ensure compliance with internal policies, governance standards, and regulatory requirements.

Requirements:

• Degree in a relevant discipline or equivalent professional qualifications.
• Minimum 5-8 years of relevant experience in Group Insurance , Employee Benefits , and/or account management .
• Experience mentoring team members, guiding colleagues, or leading projects/initiatives in an account management setting.
• Strong stakeholder management and influencing skills, with the ability to build effective working relationships.
• Good understanding of renewal strategy, portfolio management, and client servicing practices in Group Insurance / Employee Benefits .
• Ability to handle escalations with sound judgment, structured problem-solving, and timely decision-making.
• Comfortable working in a dynamic environment with a proactive and outcomes-focused approach.
• Demonstrated track record of driving service improvements and operational efficiencies.