Client-Focused Sales & Orders Specialist

COOL LINK & MARKETING PTE LTD; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

COOL LINK & MARKETING PTE LTD in Singapore is seeking a Customer Service/Sales Support to handle customer inquiries via email, WhatsApp, and phone calls. The role coordinates orders, tracks deliveries with warehouses and logistics, and prepares accurate invoices based on order details.

Responsibilities include alerting on daily orders and inventory, following up on payments, and staying updated on product details such as expiry dates and halal status.

Responsibilities

• Manage customers enquiries via emails, whatsapp messages and phone calls
• Coordinate and process customer orders, monitor delivery status, and liaise with warehouse and logistics providers to ensure timely delivery
• Ensure that invoices are prepared in an accurate manner according to ordering details (price and quantity)
• Alert Superior on daily orders, inventory status and special customer enquiries
• Manage and collate invoices after delivery
• Remind and follow up with customers on outstanding payments
• Stay up-to-date with existing and new products details - expiry date, specifications, halal status, country of origin, shipment date
• Monitor payment terms activities for customers
• Manage reserved stocks and inventory for Food Service
• Ad hoc Sales Support

Job description

COOL LINK & MARKETING PTE LTD in Singapore is seeking a Customer Service/Sales Support to handle customer inquiries via email, WhatsApp, and phone calls. The role coordinates orders, tracks deliveries with warehouses and logistics, and prepares accurate invoices based on order details.

Responsibilities include alerting on daily orders and inventory, following up on payments, and staying updated on product details such as expiry dates and halal status.