Order Fulfillment & Customer Support Specialist

ZEN CAREER PTE. LTD.; Singapore; On-site; SGD 41,000 - 49,000; Full time

Job summary

Zen Career Pte Ltd is hiring for a Singapore-based customer service role. You will support customers via email and WhatsApp, help process orders and coordinate deliveries, and liaise with warehouse and logistics teams to ensure accurate order fulfilment. You may prepare Halal Certificates, product specs, and COAs on request.

The role requires coordinating with Sales for quotations and handling post-delivery inquiries, exchanges, or returns, with duties including ad hoc admin support.

Qualifications

• Experience handling emails and WhatsApp for Singapore-based customers.
• Able to process orders and coordinate deliveries with accuracy.
• Comfortable preparing supporting documentation on request.

Responsibilities

• Act as the primary point of contact for Singapore-based customers via email and WhatsApp, delivering timely and professional support.
• Process and coordinate business customer orders, including bulk purchases and scheduled deliveries.
• Respond to customer enquiries on products, pricing, lead times, order status, and post-delivery matters.
• Prepare and provide supporting documentation, including Halal Certificates, Product Specifications, and Certificates of Analysis.
• Liaise with Warehouse, Logistics, Sales, and internal teams to ensure seamless order processing.
• Generate customer quotations based on approved pricing guidelines and input from Sales.
• Process backend documentation to support accurate order fulfilment, picking, and delivery operations.
• Perform other ad hoc administrative and customer service duties as assigned.

Job description

Zen Career Pte Ltd is hiring for a Singapore-based customer service role. You will support customers via email and WhatsApp, help process orders and coordinate deliveries, and liaise with warehouse and logistics teams to ensure accurate order fulfilment. You may prepare Halal Certificates, product specs, and COAs on request.

The role requires coordinating with Sales for quotations and handling post-delivery inquiries, exchanges, or returns, with duties including ad hoc admin support.