Client-Facing Trading Platform Support Specialist

BGC Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BGC Group is seeking a Client Services Analyst to provide first and second level support for front-office, middle-office, market data and STP platforms across APAC. You will work with brokers, traders and operations teams, translating business impact into technical investigation steps and coordinating with technology teams to resolve issues.

The role emphasizes strong client communication, a solid understanding of Forex/IRS workflows, and a willingness to develop deeper product knowledge across

Qualifications

• Bachelor degree or equivalent practical experience, ideally with 1–5 years in client services or trading support within financial markets.
• Good business knowledge of Forex and/or IRS, with interest to expand across Rates, Credit and electronic trading workflows.
• Strong communication and interpersonal skills to engage brokers, traders, operations teams and client IT contacts.
• Commercially aware, customer-service mindset, able to communicate progress clearly and represent the team professionally.
• Motivation to develop technical skills and learn BGC/GFI technologies, including trading platforms and STP workflows.
• Understanding of STP trade flows and related platforms such as Icelink, ION and MarkitWire/RTNS is desirable.
• Experience with trading systems, trade capture, exchange connectivity or market data is beneficial but not mandatory.
• Good working knowledge of Windows; basic Unix/Linux, networking, SQL or scripting would be advantageous.

Responsibilities

• Provide first-line support across trading platforms, handling client issues end-to-end within service levels.
• Act as client-facing support representative with brokers, traders and client IT contacts during investigations.
• Collaborate with sales/broker teams during customer visits to support adoption and issue resolution.
• Triage, investigate and own issues from report to resolution; escalate to specialists when needed.
• Develop understanding of end-to-end trading workflows including trade capture, STP and market data.
• Identify recurring issues and opportunities for service improvement and automation.

Skills

Forex knowledge

IRS knowledge

Trading workflows

Client communication

Incident management

Stakeholder engagement

Education

Bachelor degree

Tools

Icelink

ION

MarkitWire

RTNS

SQL

Unix/Linux

Job description

BGC Group is seeking a Client Services Analyst to provide first and second level support for front-office, middle-office, market data and STP platforms across APAC. You will work with brokers, traders and operations teams, translating business impact into technical investigation steps and coordinating with technology teams to resolve issues.

The role emphasizes strong client communication, a solid understanding of Forex/IRS workflows, and a willingness to develop deeper product knowledge across