Client-Facing API Solutions Engineer

Pave Bank; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

Pave Bank is seeking a Solutions Engineer to guide client integrations from kickoff to go-live and beyond. You will translate client needs into actionable guidance for our API docs and work with engineering to resolve issues, ensuring smooth deployments.

This client-facing role focuses on API calls, Postman usage, JSON interpretation, and maintaining calm, organized communication across multiple integrations.

Qualifications

• Excellent communicator, patient and composed with clients.
• Comfortable with API calls, JSON and following logs to diagnose issues.
• Structured debugger who tests hypotheses and documents findings.
• Organized and able to run several client integrations in parallel.
• 0–2 years of experience in technical support, solutions, QA, or similar role.

Responsibilities

• Own client integrations end to end: onboarding calls, integration planning, sandbox testing, go-live, and post-launch support.
• Guide client developers through API documentation, authentication flows, and sandbox environments.
• Reproduce and debug integration issues using API calls, logs, and request/response inspection; resolve or escalate to engineering with a clear write-up.
• Act as the primary technical point of contact for clients during integration: responsive, calm, and clear.
• Translate client feedback and recurring pain points into actionable input for product and engineering.
• Improve integration guides, FAQs, and internal runbooks as you learn what trips clients up.

Skills

Communication

Problem solving

Technical troubleshooting

Organization

Client facing

Tools

Postman

curl

JSON

Logs

Job description

Pave Bank is seeking a Solutions Engineer to guide client integrations from kickoff to go-live and beyond. You will translate client needs into actionable guidance for our API docs and work with engineering to resolve issues, ensuring smooth deployments.

This client-facing role focuses on API calls, Postman usage, JSON interpretation, and maintaining calm, organized communication across multiple integrations.