Integrations Engineer: AI-Driven, Self-Serve Support

Pave Bank; Singapore; On-site; SGD 100,000 - 160,000; Full time

Job summary

Pave Bank is seeking a hands-on Customer Experience Engineer in Singapore to own the technical customer relationship during client integrations—from kickoff through post-launch support—and to ensure customers never need to ask the same questions again.

You will partner with Customer Success, Compliance, Backend, and Frontend teams to diagnose issues, fix root causes, and ship docs, UI/UX, and back-office tooling that reduces support load.

Qualifications

• Strong problem-solving and debugging skills.
• Experience with APIs, logs, and request/response inspection.
• Comfortable working cross-functionally with Success, Compliance, Backend, and Frontend teams.

Responsibilities

• Own end-to-end client integrations, from kickoff to go-live and post-launch support.
• Guide clients through authentication flows, sandbox features, and compliance requirements.
• Build AI-powered support infrastructure and self-serve content to reduce repeat inquiries.
• Develop back-office tooling and internal workflows to surface issues early and automate resolution.

Job description

Pave Bank is seeking a hands-on Customer Experience Engineer in Singapore to own the technical customer relationship during client integrations—from kickoff through post-launch support—and to ensure customers never need to ask the same questions again.

You will partner with Customer Success, Compliance, Backend, and Frontend teams to diagnose issues, fix root causes, and ship docs, UI/UX, and back-office tooling that reduces support load.