Client Experience Concierge

HAACH LIFESTYLE HMH PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

HAACH LIFESTYLE HMH PTE. LTD. in Singapore is seeking a Client Experience Concierge to be the welcoming face of the brand, ensuring every client feels pampered from entry to exit.

You will greet guests, manage appointments, coordinate with beauty specialists, handle payments and assist with retail purchases, while keeping the reception area pristine and inviting. This role emphasizes warm, elegant service, exceptional communication, and strong organization in a fast-paced salon environment with

Qualifications

• Friendly, elegant, professional demeanor.
• Excellent communication and customer service skills.
• Strong organizational skills with multitasking in a fast-paced environment.

Responsibilities

• Warmly welcome and check in clients, ensuring comfort.
• Manage appointment bookings, cancellations, and rescheduling via phone, email and in-person.
• Coordinate the flow with beauty specialists to keep appointments on time.
• Process payments accurately and assist clients with retail products.
• Maintain reception and waiting areas to be inviting at all times.

Skills

Customer service

Communication

Organization

Multitasking

Hospitality experience

Job description

At HAACH, we are dedicated to providing top-tier beauty and wellness treatments. We are looking for a warm, organized, and polished Client Experience Concierge to be the face of our brand and ensure every client feels pampered from the moment they walk through our doors.

What You Will Do

• Be the First Impression: Warmly welcome and check in clients, ensuring they feel comfortable and well taken care of.
• Manage the Schedule: Expertly handle appointment bookings, cancellations, and rescheduling via phone, email, and in-person.
• Coordinate the Flow: Work closely with our beauty specialists to keep appointments running smoothly and on time.
• Handle Transactions: Process payments accurately and assist clients with purchasing retail beauty products.
• Maintain the Space: Keep the reception and waiting areas looking beautiful, clean, and inviting at all times.

What We Are Looking For

• A naturally friendly, elegant, and professional demeanor.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to multitask gracefully in a fast-paced environment.
• Prior experience in hospitality, retail, or a salon/spa setting is a huge plus.
• A genuine passion for the beauty and wellness industry!
• 5 branches around Singapore, all are located near MRT
• 6 days off per month
• Work retail hours, no OT required
• You may visit our website @ www.haach.com for more information on our brand.