Client Experience Concierge

HAACH LIFESTYLE HMH PTE LTD; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

HAACH LIFESTYLE HMH PTE LTD in Singapore is seeking a Client Experience Concierge to be the welcoming face of the brand, ensuring every guest feels pampered from the moment they step through the door.

You will manage bookings, coordinate with beauty specialists to keep appointments on time, handle payments, and help guests select retail products while maintaining a pristine reception area. A warm, elegant, and organized professional with excellent communication will thrive in this role.

Qualifications

• Warm, elegant, and professional demeanor.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Prior experience in hospitality, retail, or a salon/spa setting is a plus.
• Genuine passion for beauty and wellness industry.

Responsibilities

• Be the First Impression: Warmly welcome and check in clients, ensuring they feel comfortable.
• Manage the Schedule: Handle appointment bookings, cancellations, and rescheduling via phone, email, and in-person.
• Coordinate the Flow: Work with beauty specialists to keep appointments on time.
• Handle Transactions: Process payments and assist clients with purchasing products.
• Maintain the Space: Keep reception and waiting areas clean and inviting.

Skills

Customer service

Communication

Organizational skills

Hospitality experience

Tools

POS system

Job description

At HAACH, we are dedicated to providing top-tier beauty and wellness treatments. We are looking for a warm, organized, and polished Client Experience Concierge to be the face of our brand and ensure every client feels pampered from the moment they walk through our doors.

What You Will Do:

• Be the First Impression: Warmly welcome and check in clients, ensuring they feel comfortable and well taken care of.

• Manage the Schedule: Expertly handle appointment bookings, cancellations, and rescheduling via phone, email, and in-person.

• Coordinate the Flow: Work closely with our beauty specialists to keep appointments running smoothly and on time.

• Handle Transactions: Process payments accurately and assist clients with purchasing retail beauty products.

• Maintain the Space: Keep the reception and waiting areas looking beautiful, clean, and inviting at all times.

What We Are Looking For:

• A naturally friendly, elegant, and professional demeanor.

• Excellent communication and customer service skills.

• Strong organizational skills with the ability to multitask gracefully in a fast-paced environment.

• Prior experience in hospitality, retail, or a salon/spa setting is a huge plus.

• A genuine passion for the beauty and wellness industry!

• 5 branches around Singapore, all are located near MRT
• 6 days off per month
• Work retail hours, no OT required

You may visit our website @ www.haach.com for more information on our brand.