Customer Service Support ( Luxury Retail industry / 5 days week / North)

Achieve Career Consultant Pte Ltd; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Achieve Career Consultant Pte Ltd is seeking a customer service advocate for a luxury retail-focused role in Singapore. You will deliver world-class after-sales support by handling client enquiries via phone and email, and provide expert advice on products, warranties, repairs, and maintenance.

In this role, you will manage service cases in the CRM, coordinate with internal and international teams to ensure a seamless journey from start to finish, and uphold a polished, service-driven client

Qualifications

• Experience in luxury retail, premium retail, hospitality, or other high-end client service environments.
• Passionate about delivering exceptional client experiences with a polished and service-driven approach.
• Strong communication, interpersonal, and relationship-building skills.
• Excellent problem-solving abilities with confidence in handling client enquiries and service recovery.
• Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver a world-class after-sales experience by managing client enquiries professionally via phone and email.
• Provide expert advice on products, warranties, repairs, maintenance, and after-sales services.
• Manage service cases, CRM records, and customer follow-ups, ensuring a seamless client journey from start to completion.
• Partner with internal stakeholders and international teams to coordinate repairs and resolve client enquiries with professionalism and efficiency.

Skills

Luxury retail

Client service

Communication

Problem solving

Multitasking

Job description

• Deliver a world-class after-sales experience by managing client enquiries professionally via phone and email

• Provide expert advice on products, warranties, repairs, maintenance, and after-sales services

• Manage service cases, CRM records, and customer follow-ups, ensuring a seamless client journey from start to completion.

• Partner with internal stakeholders and international teams to coordinate repairs and resolve client enquiries with professionalism and efficiency

Requirements

• Experience in luxury retail, premium retail, hospitality, or other high-end client service environments

• Passionate about delivering exceptional client experiences with a polished and service-driven approach

• Strong communication, interpersonal, and relationship-building skills

• Excellent problem-solving abilities with confidence in handling client enquiries and service recovery

• Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment