Client Development & Insights Lead – SG & MY

Tiffany & Co

Singapore

On-site

SGD 50,000 - 80,000

Full time

3 days ago

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Benefits offered by this job

Iconic luxury maison

Cross-functional exposure

Culture of thoughtfulness

Career trajectory

Job summary

Tiffany & Co. in Singapore is seeking a Client Development Executive to support the Client Development & Relations Manager in rolling out the client development strategy across Singapore and Malaysia.

You will help drive clienteling adoption, retail team enablement, and performance tracking. Based in Singapore, you will analyze data, provide insights, and champion data-driven decisions to enhance client performance and tool adoption across multiple teams, including Retail, CRM, Marketing, and

Qualifications

Prior experience in luxury retail, client development, or hospitality — ideally with exposure to clienteling tools.
Strong communication and interpersonal skills, comfortable supporting stakeholders at all levels.
Cultural fluency across Singapore and Malaysia; fluent in English, additional languages a plus.

Responsibilities

Gather and organize the market data and client insights that feed directly into the Manager's roadmap decisions, ensuring recommendations are grounded in current, accurate information.
Prepare stakeholder briefings and follow-up materials that support the Manager's relationship-building with store management, Marketing, and Operations.
Compile and maintain the KPI tracking and performance reporting that the Manager uses to demonstrate ROI to regional and global client development teams.
Document and organize best practices identified across the market, building the knowledge base the Manager draws on when proposing new activations.
Coordinate the scheduling, logistics, and materials for the training sessions the Manager leads, so every session runs smoothly from planning through delivery.
Serve as the day-to-day point of contact for retail teams' clienteling tool questions between formal coaching sessions, extending the Manager's support into daily store life.
Provide day-to-day operational and administrative support to the Client Development stakeholders across Singapore and Malaysia, so the Manager can focus on people leadership.