Client Advisor - Singapore (MBS/ION)

Loro Piana; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Loro Piana in Singapore’s MBS/ION store is seeking a full-time Client Advisor to drive sales, engage clients, and convey the brand values. Reporting to the Store Manager, you will build loyalty through exceptional service and product knowledge.

The role requires at least 2 years in luxury fashion, proven clienteling experience, a proactive, team-oriented attitude, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum 2 years of relevant experience in luxury fashion or similar capacity.
• Proven clienteling experience in a luxury retail environment is essential.
• Self-motivated, with a can-do attitude and good teamwork.
• Able to thrive in a fast-paced, multi-tasking setting.

Responsibilities

• Achieve sales targets through effective selling techniques, clienteling, and product knowledge while upholding top customer standards.
• Provide excellent customer service and establish long-term client relationships.
• Proactively reach out and recruit new clients, and retain/upgrade existing clients through clienteling and service.
• Manage daily store operations to ensure stock and back-of-house are well-organised.

Skills

Clienteling

Customer service

Team player

Multi-tasking

English proficiency

Flexibility

Job description

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

About This Role

We’re looking for full-time Client Advisor to join our MBS/ION Store. Reporting to the Store Manager, the Client Advisor contributes to the growth of sales in the store. The Client Advisor is responsible for engaging clients and nurture their brand loyalty by conveying Loro Piana values, and maintain customer services as per Loro Piana standards.

Job Responsibilities

• Achieve sales targets through effective use of selling techniques, clienteling and product knowledge, and preserve the highest standards of customer satisfaction
• Provide excellent customer service and establish long term client relationships
• Proactively reach out and recruit new clients, also retaining and upgrading existing clients through effective clienteling and customer service
• Responsible for the daily store operations in order to ensure the stock and the back-of-house are well-managed

Job Requirements

• At least 2 years of relevant experience in luxury fashion, luxury industry or in similar capacity
• Proven experience in clienteling within a luxury retail environment is essential
• Self-motivated, and a good team player with a “can do” attitude
• Able to thrive within a high paced environment and being multi-tasking
• Proficiency in English, additional languages a plus
• Flexible to work on weekdays, weekends and public holidays following a rotating roster
• Candidate with more experience will be considered as Senior Client Advisor