Client Advisor - Singapore (MBS/ION)

LVMH; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Loro Piana is seeking a full-time Client Advisor for our MBS/ION Store in Singapore. Reporting to the Store Manager, you will drive sales by engaging clients and conveying Loro Piana values, while maintaining exceptional service according to brand standards.

You will build long-term relationships, recruit new clients, and ensure smooth daily store operations, balancing product knowledge with superior client service in a fast-paced luxury environment.

Qualifications

• At least 2 years of relevant experience in luxury fashion or luxury retail.
• Proven clienteling experience within a luxury retail environment is essential.
• Self-motivated, a good team player with a can-do attitude.
• Thrives in a high-paced environment and can multitask effectively.
• Proficient in English; additional languages are a plus.
• Flexible to work on weekdays, weekends and public holidays on a rotating roster.
• Candidate with more experience may be considered as Senior Client Advisor.

Responsibilities

• Achieve sales targets through selling techniques, clienteling and product knowledge.
• Provide excellent customer service and establish long-term client relationships.
• Proactively recruit new clients and upgrade existing ones through clienteling.
• Oversee daily store operations to ensure stock and back-of-house are well-managed.

Skills

Clienteling

Luxury retail

English fluency

Team player

Multi-tasking

Flexibility

Self-motivation

Additional languages

Job description

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

About This Role
We’re looking for full-time Client Advisor to join our MBS/ION Store. Reporting to the Store Manager, the Client Advisor contributes to the growth of sales in the store. The Client Advisor is responsible for engaging clients and nurture their brand loyalty by conveying Loro Piana values, and maintain customer services as per Loro Piana standards.

Job Responsibilities

• Achieve sales targets through effective use of selling techniques, clienteling and product knowledge, and preserve the highest standards of customer satisfaction
• Provide excellent customer service and establish long term client relationships
• Proactively reach out and recruit new clients, also retaining and upgrading existing clients through effective clienteling and customer service
• Responsible for the daily store operations in order to ensure the stock and the back-of-house are well-managed

Profile

Job Requirements

• At least 2 years of relevant experience in luxury fashion, luxury industry or in similar capacity
• Proven experience in clienteling within a luxury retail environment is essential
• Self-motivated, and a good team player with a “can do” attitude
• Able to thrive within a high paced environment and being multi-tasking
• Proficiency in English, additional languages a plus
• Flexible to work on weekdays, weekends and public holidays following a rotating roster
• Candidate with more experience will be considered as Senior Client Advisor

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

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