Client Advisor

BVLGARI; Singapore; Presencial; SGD 36.000 - 60.000; Jornada completa

Descripción de la vacante

BVLGARI Singapore is seeking an energetic Client Advisor to deliver an exceptional luxury shopping experience, building and nurturing client relationships while driving store sales through personalized service.

You will manage CRM activities, provide tailored advice, and collaborate with the team to meet KPI targets while upholding brand standards and delivering seamless service to every client.

Formación

• Knowledge of the luxury retail market and clienteling.
• Excellent selling skills with a results orientation.
• Strong communication, customer-focused attitude, and professionalism.
• Familiar with store procedures and CRM tools.

Responsabilidades

• Establish and develop relationships with existing clients to enhance clienteling and increase sales.
• Develop and engage new customers by offering tailored advice and introducing brand discovery.
• Manage the sales process according to delivery standards.
• Contribute to store and service KPI achievement and follow procedures.
• Perform CRM activities as directed by Store Manager.
• Handle after-sales service and other ad-hoc duties.

Conocimientos

Luxury retail knowledge

Sales driven

Strong interpersonal skills

CRM familiarity

Store operations proficiency

Herramientas

CRM software

Descripción del empleo

Position

Founded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique.

Part of LVMH Group, Bulgari offers a multitude of positions and activities around the world. Endless possibilities and dynamic career opportunities are available for both experienced professionals and recent graduates. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.

BVLGARI is looking for an energetic and highly driven Client Advisor to join our dynamic team here in Singapore.

Act as a Brand Ambassador, delivering an exciting and memorable experience to customers, creating, stimulating and maximizing sales opportunities in order to achieve store sales and profit targets as well as provide excellent service to customers.

Job responsibilities

• Establish and develop relationship with existing clients to enhance clienteling experience and increase sales achievement.
• Develop and engage new customers by providing customized advice and introducing them to the discovery of the brand.
• Manage the sales process as per delivery standards.
• Contribute to the store and service KPI's achievement and apply all sales related procedures and guidelines.
• Perform 1-1 CRM activities as per Store Manager's instructions.
• Perform all After Sales service and other pertinent ad-hoc duties.

Profile

• Must have a strong knowledge of the Luxury business
• Must possess strong selling skills and results oriented
• A conversationalist, resourceful and customer-focused
• Able to carry out store procedures and processes
• Familiar with CRM techniques and tolls and other store operation applications

Additional information

Bulgari is an equal opportunity employer. We celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs.